MRO Digital Enablement - Mid-Level Sustainment Operations Analyst

Boeing • Mesa, AZ

16d

About The Position

The Boeing Global Services (BGS) Global Technical Operations (GTO) organization is looking for a Digital Enablement - Mid-Level Sustainment Operations Analyst to join the team in Mesa, AZ. In this role, the successful candidate will serve as the MRO and sustainment business focal for BGS-G in close partnership with enterprise (BDS/BGS) business and technical teams developing future state operations execution (MES/MRO), engineering (PLM), and supply chain (ERP) bedrock systems and digital capabilities for government platforms. This is an exciting time to work alongside a growing team of passionate individuals engaged in defining and delivering a digital foundation that will unlock significant capabilities for the Boeing Company to design, build, and support safer, better, and more efficient products.

Requirements

• 5+ years experience with digital transformation, information technology, and/or system development and implementation within an Agile team environment
• Track record of engaging with end users throughout the project lifecycle and using end user feedback to drive improvement
• Demonstrated ability to work cross‑functionally and manage multiple concurrent projects with a ‘progress over perfection’, action-oriented mindset
• Strong interpersonal communication and people skills, stakeholder management, and facilitation; ability to build trust and engage at all levels in the business
• Strong analytical, problem-solving, and writing skills with attention to detail in documenting business requirements, process flows, and system boundaries.
• Self-starter with systems thinking ability to map operational objectives to technical solutions, including for new/ambiguous scenarios and large-scale problem sets.
• This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
• This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.

Nice To Haves

• Experience with MRO (maintenance, repair, overhaul), remanufacture, and sustainment processes (e.g. planning, work order creation, shop floor execution, quality and defect management, configuration/change management, scheduling).
• Prior experience with MES, PLM, ERP, or aviation maintenance/MRO IT systems as part of large-scale system integration and modernization is a plus.
• Prior experience with applying continuous improvement practices in a shop floor or operational environment.
• Experience or familiarity with design thinking approaches to user research and engagement.
• Familiarity with Azure DevOps (ADO) and/or similar digital project management and communication tools.
• Proficiency with MS 365, Teams, Visio, and other documentation platforms.

Responsibilities

• Represent BGS-G (Global Technical Operations) with BDS (Sapphire), BGS-G ERP, IDT&S, and other enterprise teams to ensure MRO and sustainment requirements drive future bedrock and tool design, development, and delivery, primarily for shop floor execution system (MES/MRO) development, but also engineering (PLM), supply chain (ERP) systems integrations, and other digital tools.
• Translate the needs of stakeholders and users into end-state requirements by leading user research initiatives; ensure alignment with business objectives, processes, and priorities set by the lead Product Manager.
• Own end-user feedback collection and triage; analyze lessons learned, pain points, surveys, and usability studies; convert findings into prioritized improvements.
• Design, document, and maintain end-state process flows that depict end-to-end business and system steps, roles, data elements, and user vs. system responsibilities.
• Author epics, features, user stories, and clear acceptance criteria; lead architecture reviews with business and IT architects to gap analyze requirements vs. software capabilities and work with product managers/owners to support backlog maturation, planning, prioritization, and development/testing handoffs.
• Collaborate with UX focals to define UI requirements and mockups that implement business process steps while meeting usability and accessibility standards.
• Validate functionality through user feedback and testing.
• Help develop and deliver release notes, training materials, tipsheets, and training sessions; provide post-release support to operational users.
• Ensure deliverables and processes comply with regulatory, safety, and platform-specific constraints applicable to sustainment operations.

Benefits

• Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
• The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed