Business Operations Analyst (Entry/Mid-Level)

Niche Polymer LLC

1d•Onsite

About The Position

The Business Operations Analyst supports daily business activities by collecting and analyzing data, reviewing operational processes, and assisting with continuous improvement initiatives across the organization. This position officially reports to the Corporate Office of Niche Polymer LLC and provides direct operational support to Niche Polymer LLC and one of its business units, Specialty Powders. The ideal candidate is highly organized, analytical, eager to learn, and motivated to understand how cross-functional teams collaborate to drive operational efficiency and business results.

Requirements

This position requires permanent work authorization in the United States. Our company is unable to sponsor work visas or support visa transfers at this time.
BA/BS in Business, Accounting, or related field preferred, but not required.
A combination of education and relevant work experience will be accepted.
Experience in customer service, administrative support, operations, or billing is a plus, but not required.
Strong attention to detail and organizational skills.
Basic analytical ability and comfort working with numbers and data
Proficiency in Microsoft Excel, Word, and PowerPoint.
Excellent written and verbal communication skills.
Ability to learn quickly and adapt to new systems, tools, and processes.
Professional attitude with the ability to work independently and as part of a team.

Nice To Haves

Basic understanding of supply chain, recycling operations, or customer accounts.
Experience working with spreadsheets, reporting tools, or documentation systems.

Responsibilities

Assist in monitoring customer accounts by reviewing invoice activity, payment trends, and outstanding balances.
Perform preliminary analysis on collections data to help identify aging issues or follow-up priorities.
Track and validate purchase orders, ensuring accuracy of data entered internal systems.
Review and update customer account profiles to maintain clean and reliable data for reporting.
Support the analysis of the accounts receivable portfolio by preparing basic reports and reminders for leadership review.
Participate in weekly customer touchpoints and gather operational feedback to identify service trends or recurring issues.
Provide responsive customer support through phone, email, and virtual communication while documenting inquiries for future analysis.
Escalate customer concerns with relevant data or notes to help management make informed decisions.
Capture client interaction details and assist in monitoring patterns that may impact service, billing, or account performance.
Collect, organize, and structure data from multiple sources to support internal account reviews or operational planning.
Assist in auditing account-specific reports to ensure billing accuracy and proper documentation.
Help evaluate basic operational workflows and flag inefficiencies or discrepancies for team review.
Maintain logs, trackers, and internal files used to support invoice, reporting, and business operations.
Learn and utilize business systems, dashboards, and analytical tools to support data-driven decision-making.
Gain hands-on exposure to the company’s end-to-end business cycle, including invoicing, receivables analysis, and operational reporting.
Participate in ongoing training to strengthen analytical skills, customer communication, and understanding of business operations.
Work closely with both corporate and business unit teams in a collaborative environment focused on process improvement and operational excellence.