MPS Technician

International Paper • Waterloo, IA

8h • Onsite

About The Position

The MPS Technician is a hands on service role responsible for working on box and tray forming equipment used in the setup of corrugated products. This position requires a deep understanding of mechanical systems and a commitment to delivering high-quality service in dynamic environments. Technician will work directly with customer teams to ensure equipment is functioning optimally, minimizing downtime and maximizing productivity. This customer-facing role demands strong analytical skills to diagnose and resolve issues on-site. The Technician will be expected to travel extensively—up to 75% of the time—to various customer locations, providing prompt and effective service. Success in this role hinges on the ability to troubleshoot complex problems, communicate clearly with customers, and adapt quickly to changing conditions and equipment configurations.
Ideal candidates will possess excellent time management skills, the ability to produce detailed service reports related to specific calls, and a professional demeanor in customer interactions. This is a high-impact role that directly supports customer satisfaction and operational efficiency. Additional responsibilities include:

Requirements

• Three or more years of related experience, preferably in the corrugated packaging industry supporting key customers
• A deep understanding of mechanical systems and technical processes
• Strong analytical, technical, and problem-solving skills
• Strong business communication skills
• Proactive nature, self-driven, and the ability to work closely with customer teams
• Keen observation skills and a mechanical aptitude as it relates to troubleshooting

Nice To Haves

• Background in mechanical or industrial equipment service is preferred
• Commitment to continuous and process improvement meant to streamline processes for IP and our customers

Responsibilities

• Providing hands on service for box erector equipment and closing machines for protein customers in the beef/pork sector
• Completing quarterly preventative maintenance service
• Working with customer maintenance crews to develop a training program and develop a list of preventative maintenance activities and schedules
• Creating and fostering long term relationships with customers and their maintenance teams

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed