MPOC Coordinator I

Fragomen

33d

About The Position

The Mail Process Operations Center (MPOC) Coordinator I is responsible for providing effective and efficient mail processing service to internal clients across the US. What will you do in the Mail Process Operations Center Coordinator I role? • Accept daily USPS mail which includes opening, sorting, scanning and filing. • Ensure all mailings are accounted for and accurately updated into the system. • General administrative duties as needed (i.e., copying, typing, data entry, filing, etc.). • Reviews, verifies, processes, and digitally files Visa approvals and work authorizations for applicants. • Use and navigate our immigration and optical character recognition software to identify and extract data to automate mail processing. • Create shipping labels and coordinate with applicants to ship original documents. • Meets SLAs directed by Manager and Client Teams and communicate status/issues to supervisor. The requirements of the Mail Process Operations Center Coordinator I will include: • Demonstrated ability to prioritize and balance competing demands and meet deadlines in a fast-paced professional services environment. • Excellent communication and interpersonal skills, and ability to communicate effectively. • Skilled in a variety of technology tools, including Microsoft Office & Excel. • Ability to think critically and problem solve. • Strong organizational skills and attention to detail. • Demonstrate flexibility to handle varied assignments. • Ability to provide information and respond to requests with courtesy and tact. • Must be a team player as well as self-motivated and committed to excellence in the workplace. All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations. Fragomen is a leading firm dedicated to immigration services worldwide. The firm has more than 6,000 immigration professionals and support staff in more than 60 offices across the Americas, EMEA and Asia Pacific. A member of the Am Law 100 and Am Law Global 100, Fragomen offers immigration support in more than 170 countries. Fragomen’s professionals are respected leaders in the immigration field, and the firm is regularly recognized as a leading employer of minority and female attorneys. The firm supports all aspects of global immigration for corporate, academic, nonprofit, and individual clients, including strategic planning, quality management, reporting, case management and processing, compliance program counseling, representation in government investigations, government relations, complex matter solutions, and litigation. Fragomen is a long-time leader in the immigration technology space and continues to lead the way in the digitization of the immigration journey. It has created Fragomen Technologies Inc., a Fragomen subsidiary focused on the nexus of law and technology to further enhance its technology offering. These capabilities allow Fragomen to work in partnership with individuals and corporate clients across all industries to plan talent strategy, facilitate the transfer of employees worldwide, and navigate complex challenges. Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status. At Fragomen, we do meaningful and impactful work for our clients and put a focus on our Responsible Business Practices: #LifeAtFragomen: We drive innovation and change. We respect colleagues, embrace diversity, and empower others. #FragomenForward: At Fragomen, pursuing an equal, diverse, and inclusive workforce goes beyond a policy. It’s part of our DNA—and always has been. Year after year, we are recognized as leaders in diversity in our industry. Giving Back. We have a deep history of giving back to the communities where we live and work—and we continue that mission today. Serving the less fortunate by providing advice and community support where it is most needed allows us to help immigrants secure a better future for themselves and their families. Corporate Social Responsibility. We believe there is more to success in business than generating profit—we want to do well by doing good. We are committed to considering the impact that our business decisions have on our people, our planet, the communities in which we work and our clients. Sustainability. Fragomen is focused on sustainability in our business operations and practices—and we know there is much work to be done, with countless opportunities available to minimize our impact on the environment Well-being. We are committed to implementing firmwide initiatives that support the health and wellness of our people, including programs to address work-life balance and benefits that cover a wide range of well-being needs of all employees. Our #FragomenWorks program provides the ability to be successful at home or in the office, via Hybrid & Remote work arrangements. Our Feedback Works process includes three managerial check-ins per year to help you progress in your career. Unique learning programs like: Fragomen Academy, Leadership Academy, Practical Management Academy, and Regional Development Conferences.

Requirements

Demonstrated ability to prioritize and balance competing demands and meet deadlines in a fast-paced professional services environment.
Excellent communication and interpersonal skills, and ability to communicate effectively.
Skilled in a variety of technology tools, including Microsoft Office & Excel.
Ability to think critically and problem solve.
Strong organizational skills and attention to detail.
Demonstrate flexibility to handle varied assignments.
Ability to provide information and respond to requests with courtesy and tact.
Must be a team player as well as self-motivated and committed to excellence in the workplace.

Responsibilities

Accept daily USPS mail which includes opening, sorting, scanning and filing.
Ensure all mailings are accounted for and accurately updated into the system.
General administrative duties as needed (i.e., copying, typing, data entry, filing, etc.).
Reviews, verifies, processes, and digitally files Visa approvals and work authorizations for applicants.
Use and navigate our immigration and optical character recognition software to identify and extract data to automate mail processing.
Create shipping labels and coordinate with applicants to ship original documents.
Meets SLAs directed by Manager and Client Teams and communicate status/issues to supervisor.

Benefits

Hybrid & Remote work arrangements.
Feedback Works process includes three managerial check-ins per year to help you progress in your career.
Unique learning programs like: Fragomen Academy, Leadership Academy, Practical Management Academy, and Regional Development Conferences.

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