Coordinator I

Partnership HealthPlan of California•Fairfield, CA

1d•$28 - $32

About The Position

The Coordinator I will provide coordination and administrative support to department teams andmanagement. Performs a variety of general clerical duties, including data entry, reportgeneration, manage and respond to call inquiries, manage internal Helpdesk inquiries, manageand assign follow up inquiries from other departments, creates and revises desktop protocols, anddevelops forms and presentations.

Requirements

High School Diploma or equivalent. One (1) year of related experiencein the medical/clerical field; or equivalent combination of educationand experience.
Excellent written and oral communication with problem solving skills.
Proficient data entry, telephone, and computer skills, includingproficiency in multiple software applications including MicrosoftOffice Suite and SharePoint.
Ability to work within an interdisciplinaryteam structure and function in a fast-paced environment whilemanaging multiple priorities and meeting deadlines.
Strongorganizational skills required.
Excellent interpersonal and customerservice skills.
Excellent written and verbal communication skills.
Ability to followestablished procedures and protocol.
Ability to communicateeffectively with coworkers, physicians, and health care providers.
Must be able to work in a fast-paced environment and maintaincourtesy and composure when dealing with internal and externalcustomers.
Ability to function effectively with frequent interruptionsand direction from multiple team members.
Ability to use acomputer keyboard.
Must be able to lift, move, or carry objects ofvarying size, weighing up to 10 lbs.

Nice To Haves

Experience in phone-based customer service may bepreferred.
Bilingual skills in Spanish, Tagalog, or Russian may bepreferred.

Responsibilities

Provides administrative support to management and general office and clerical duties asneeded to support the department.
Documents desk procedures and updates annually to ensure content is current.
Enters data into various software systems. Maintains and updates all databases in useaccurately. Uploads department documents and files to SharePoint ensuring content isorganized and up to date.
Processes inventory by receiving and scanning documents, assigning numbers, andtracking completion dates using Excel and other tools.
May process documents within scope of authority within the current platform.
Responsible for tracking and managing all follow-up inquiries from other departmentsand assigns and/or completes timely.
May maintain Health plan updates within the system when applicable to work assignmentand or requested.
May maintain work assignment grid and make assignments as outlined.
Produces and maintains correspondence, forms, reports, and other needed documentation.
Verifies member eligibility both electronically and using online systems.
Intakes information over telephone from providers for referrals and authorizations.
Performs general office and clerical duties as needed to support the department; opens,sorts, date stamps, and distributes mail; answers telephones and determines urgency andpriority of requests, questions, and issues; routes calls to appropriate staff in a courteousand professional manner; copies, faxes, files, and generates routine letters to providersand members.
Coordinates meetings, including but not limited to, creating agendas, taking minutes, andsetting up conference rooms.
Other duties as assigned.