Move In Coordinator

TJM PROPERTY MANAGEMENT INC•Winter Haven, FL

3h•$20 - $23•Onsite

About The Position

Spring Haven Senior Living, a vibrant senior living community offering Independent Living, Assisted Living and Memory Care, is seeking an organized, customer-focused Move-In Coordinator to join our Sales & Marketing team. This role is essential in creating a warm, seamless, and professional experience for prospective residents and their families from first contact through move-in process. Position Summary The Move-In Coordinator supports the sales and marketing department by managing inbound inquiries, nurturing prospects, conducting tours, coordinating all move-in logistics, and ensuring every new resident transition is exceptional. This role is ideal for someone who enjoys connecting with families, can juggle multiple priorities, and has strong administrative and customer-service skills.

Requirements

Experience in senior living, healthcare, hospitality, real estate, or sales/administrative support preferred.
Strong customer service orientation with excellent communication and relationship-building skills.
Ability to multitask, meet deadlines, and stay organized in a fast-paced environment.
Comfortable working in CRM systems and meeting activity-based metrics.
Warm, compassionate demeanor with a passion for serving seniors and families.
Occasional evening/weekend availability for events or scheduled move-ins.

Responsibilities

Answer inbound calls, respond to inquiries, and provide detailed information about community services, pricing, and availability.
Make outbound follow-up calls to prospects, warm leads, and referrals to schedule tours and appointments.
Maintain CRM/database accuracy and meet assigned database performance metrics (activity goals, task completion, pipeline management, lead disposition, etc.).
Support the Sales Director by assisting in closing activities, follow-up communications, and relationship building with prospects and referral sources.
Conduct engaging, informative community tours to prospective residents and families.
Serve as the primary point of contact for new residents and their families through the process.
Collect all required documents, medical forms, financial verifications, and other compliance items prior to move-in.
Assist families with lease signings, paperwork, and administrative requirements.
Coordinate internal teams—nursing, maintenance, housekeeping, dining, and activities—to ensure apartments are move-in ready and the transition is seamless.
Manage move-in calendars, confirmations, resident welcome communication, and day-of move-in support.
Maintain up-to-date move-in trackers and reporting logs to support census and operational goals.
Support marketing efforts, including events, open houses, outreach initiatives, and promotional activities.
Assist with social media content, photography, and light marketing tasks as needed.
Represent Spring Haven professionally at on-site and off-site events.
Stay knowledgeable about local competitors, market trends, and industry standards to support strategic decision-making.