Move In Coordinator

Watercrest Senior Living•Palm Beach Gardens, FL

20h

About The Position

Watercrest Palam Beach Gardens is looking for a Move In Coordinator to join their team! Bring your passion for seniors to the table as you introduce, welcome, and guide prospective residents and family members into making Watercrest their forever home! GENERAL SUMMARY: The Move In Coordinator functions in a supportive role to the Community Relations Director and Community Relations Coordinator and acts as a trusted coordinator to potential residents, their families, and the surrounding community. His/her focus is to coordinate the move in process including but not limited to ensure all required documents are completed and communication completed and coordinated with resident, family, and community leaders. Additionally, the Move In Coordinator will maintain a strong knowledge of the community’s services, programs, team member’s backgrounds, talents and offerings which he/she can clearly convey to the potential residents and families and the outside community, and will facilitate and coordinate move-ins.

Requirements

Able to communicate effectively with all levels of management, team members, residents, family members, guests, vendors, referral sources, and outside contacts’
Basic computer skills, including but not limited to entering complete and detailed data into computer Customer Relationship Management program, and maintaining sales and marketing plan and competitive analysis spreadsheets
Knowledge of current Federal and State laws pertaining to IL, AL, MC communities
Able to make independent decisions
Must be able to communicate in a warm, friendly, and caring manner
Must be familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the American with Disabilities Act (ADA)
Must possess a passion to work with and around senior citizens
Knowledge of customer service principles and practices
High School Diploma or equivalent
Able to stand or walk 75% of the day
Able to drive to outside sales calls or potential resident assessments
Able to concentrate with frequent interruptions
Able to work under stress and in emergency situations
Able to work under conditions that require sitting, standing, walking, reaching, pulling, pushing, and grasping
Able to talk and hear effectively in order to convey instructions and information to residents and team members
Occasionally lift/carry up to 50 pounds

Nice To Haves

Bachelor Degree preferred
Senior Living Sales experience (2 years preferred)
Public Relations/Advertising experience a plus

Responsibilities

Coordinate move in protocols with families, residents, referral sources, and community leaders
Ensure all required move in documents from physicians, families, and residents are completed and distributed to management team timely.
Serves as a trusted advisor to potential residents, families, and referral sources
Responsible for handling incoming inquiry calls, community tours, and establishing detailed follow up steps with prospects and families, in the absence of the Community Relations Director and/or Community Relations Coordinator as well as any overflow needs.
Assists in planning, hosting events, managing RSVP spreads, etc. for prospects and referral sources
Responsible for clear and frequent communication with team members on upcoming appointments, presentations, tours, and events
Responsible for detailed and accurate entry of all prospects, family, and referral source communications into Customer Relationship Management computer program
Responsible for remaining current on open inventory, pending move-ins and potential move-outs
Responsible for the move-in process from helping the resident chose their apartment, communicating requests for nursing assessment from Resident Wellness Director, paperwork signing from Executive Director, and apartment readiness from Environmental Services Director, collecting and distributing the move-in paperwork to ensure their move into the community is a successful, positive experience
Communicates move-in date with appropriate leadership team members for new resident welcome and orientation to the community
Follow company protocol for submitting proper requests for company-produced advertisement copy in a timely manner that is set forth by the company.