Motor Vehicle Customer Service Representative 1 (12-5202)

State of Alaska•Anchorage, AK

44d•Remote

About The Position

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. What You Will Be Doing The Alaska DMV Call Center is a fast-paced, high-morale team dedicated to providing accurate, friendly, and professional support to customers across Alaska and the United States. As a Motor Vehicle Customer Service Representative 1 (MVCSR1), you will answer inbound calls and guide customers through a wide range of DMV transactions, including credential issuance, driving privileges, vehicle titling, registration, temporary registrations, and specialty permits. This role requires thorough knowledge of Alaska statutes, policies, and procedures, as well as the ability to clearly explain regulations and next steps to the public over the phone. You will help customers navigate processes, understand requirements, and resolve concerns while maintaining patience, professionalism, and exceptional customer service. This is a fully remote position that allows you to work from home while being part of a supportive team that values communication, collaboration, and continuous improvement. Our Organization, Mission, and Culture ABILITY: We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier. CUSTOMER FOCUSED: We navigate the path to "yes" by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities. PASSIONATE PEOPLE: We have a positive attitude, the ability to learn and grow, are self-motivated, service oriented, inquisitive, observant, and demonstrate accountability and teamwork. EXPERTISE: Subject Matter Expert is Me! We are a solutions-oriented organization of subject matter experts that provide accurate and efficient service to our communities. CHAMPIONS OF CHANGE: We embrace revolutionary innovations to boldly advance DMV solutions into the future. The Benefits of Joining Our Team Working in the State of Alaska DMV Call Center offers a rewarding and supportive environment with meaningful opportunities for growth. Staff have clear career advancement pathways, including roles such as MVCSR II conducting road exams and MVCSR III supporting complex issues alongside leadership. The DMV's diverse job functions help develop strong communication, analytical, and problem-solving skills while serving the people of Alaska. We value dedication, communication, and teamwork, and we encourage professional development through ongoing training and application opportunities. Employees enjoy a stable work structure, a dependable paycheck, paid holidays and leave, and comprehensive health and retirement benefits. Our team is a group of committed individuals who care deeply about both our customers and each other, working collaboratively in a dynamic and fast-paced environment. This is a 100% work-from-home position after the completion of initial training, offering flexibility while continuing to support the needs of Alaskans statewide. The Working Environment You Can Expect You'll be part of a small, supportive team where everyone helps each other out, even while working from home. With a consistent Monday-Friday schedule from 9-5 and the comfort of your own quiet, distraction-free workspace, you can enjoy a steady routine that makes work feel smoother and more manageable. Who We Are Looking For We are interested in candidates who possess some or all of the following position specific competencies: Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work. Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately. Compliance: Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance. Flexibility: Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with uncertainty.

Requirements

Six months of employment experience that included cash handling and working directly with clients or customers. Examples of qualifying experience include such work as sales cashier, bank teller, food service wait staff or cashier, and so on.
Six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements, which included entering or retrieving data using computer systems.
Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Compliance: Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance.
Flexibility: Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with uncertainty.

Responsibilities

answer inbound calls and guide customers through a wide range of DMV transactions, including credential issuance, driving privileges, vehicle titling, registration, temporary registrations, and specialty permits.
clearly explain regulations and next steps to the public over the phone
help customers navigate processes, understand requirements, and resolve concerns while maintaining patience, professionalism, and exceptional customer service.

Benefits

Health insurance, which includes employer contributions toward medical/vision/dental
Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Group-based insurance premiums for
Term life (employee, spouse or qualified same sex partner, and dependents)
Long-term and short-term disability
Accidental Death and Dismemberment
Long-term care (self and eligible family members)
Supplemental Survivor Benefits
Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
Matching employer contribution into a defined contribution program (new employees)
Employer contribution into a defined benefit or defined contribution program (current employees)
Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
Option to enroll in the Alaska Deferred Compensation Program
Personal leave with an accrual rate increase based on time served
Twelve (12) paid holidays a year