Mortgage Solutions Specialist Jr

Ent Credit Union • Colorado Springs, CO

18h • $48,589 - $53,705

About The Position

To work with members and help with their financial difficulties, analyze each collection scenario to ensure maximum benefit to both the member and the credit union while either eliminating, minimizing or mitigating loss by effective real estate collection practices. The Mortgage Collection Specialist Jr is responsible for real estate collections (CRE & Mortgage), modification and loss mitigation servicing, and foreclosure of real property. Minimize exposure to loss to Credit Union and ensure maximum return to Credit Union members. Provide member service by responding to member requests pursuant to Federal Lending Regulations, Investor, The Consumer Financial Protection Bureau, and Credit Union policy and procedure.

Requirements

• High School Diploma/G.E.D. or equivalent.
• 2+ years' combined financial institution experience in customer service, lending, or collections to include: Required
• 1+ years' Mortgage / Real Estate Servicing or collections experience Required
• Ability to be professional, diplomatic, and courteous while communicating critical importance, with an emphasis on the ability to confront others in a calm and diplomatic manner, without invoking significant stress or inflaming already hostile situations.
• Ability to work with all personality types.
• Interpersonal and communication skills.
• Verbal and written communication skills.
• Attention to detail and accuracy of all transactions is of critical importance.
• Problem-solving ability and consistent, logical, and effective decision- making.
• Time management and organizational skills with the ability to manage multiple and diverse on-going projects.
• Ability to work with all levels of the organization.
• Proficient with Microsoft Office programs (Outlook, Excel, Word, etc.) and web based transactional systems to complete day to day member requests and collection software systems.
• Knowledge of VA, FNMA, FHA, FHLB, GNMA.
• Knowledge of and the ability to quickly learn and retain new information relevant to, collection law, bankruptcy law, and credit reporting including, but not limited to: Bank Secrecy Act Fact Act FCRA Gramm Leach, Bliley FDCPA CFPB State and Federal Collection Law

Responsibilities

• Mortgage/CRE Loan Collections: Mortgage Insurance loss mitigation and servicing guidelines. Adhere to the CFPB (Consumer Financial Protection Bureau) requirements and timelines for responding to member loan modification, payoff requests. Document compliance of such actions.
• Real Estate Owned Monitoring: Ensure Foreclosures are maintained, taxes paid and insurance added etc. Work with realtors during sale prior to OREO GL transfer.
• Mortgage Insurance Filing and Monitoring: Ensure proper reporting and claim filing using proper timelines. Ensure Accuracy of reporting.
• Foreclosures: Recommend defaulted real estate loans for foreclosure. Ensure all State and Federal laws are followed through the process. Coordinate foreclosures with Ent Attorney for any needed information or documents. Continue attempts at out-reach and property inspections per guidelines.
• Administrative Duties: Prepare, complete and follow through with necessary paperwork related to real estate collections and loss mitigation.
• Technology Utilization: Utilize existing and new technology and process's.
• Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Benefits

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED