Mortgage Servicing Specialist II

Lima One Capital•Greenville, SC

61d

About The Position

Lima One Capital is offering an opportunity to join the nation’s premier lender for real estate investors! We are searching for a Mortgage Servicing Specialist II who possesses strong values, a great work ethic, attention to detail, assertiveness, and confidence. The new hire will work within the servicing department of the company.

Requirements

Bachelor’s Degree is preferred
Financial Services, loan servicing industry experience is preferred
Proficient in Microsoft Excel

Nice To Haves

Excellent communication and customer service skills
Expertise in using Excel
Ability to work under minimum supervision and manage tight deadlines
Prioritization & multitasking / Time management
Problem solving & critical thinking
Skip tracing experience is a plus
Spanish fluency is a plus

Responsibilities

Communicate with customers and internal partners regarding general mortgage servicing questions to include, but are not limited to: monthly billing, escrow (tax/insurance), customer portal, payoff, etc. to deliver the highest level of customer service.
Team leader in customer service initiatives to navigate complex borrower situations, using good judgement to professionally defuse complaints, evaluate and deliver lasting solutions.
Proactively reach out to new and existing clients to establish rapport and discuss loan terms and characteristics.
Analyze and qualitatively review loan documents, account histories, balances/ledgers, that include, but are not limited to: escrow analyses, financial statements, tax forms, credit reports, and appraisals, to advise the most appropriate solution for the customer.
Monitor payment delinquency and engage in challenging consultations, asking direct and targeted questions to prevent possible foreclosure by negotiating options such as repayment plans, short sales, or Deed in Lieu.
Monitor maturing loans and proactively engage borrowers to ensure timely exit resolution through payoff, extension, or refinance opportunities.
Proficiency in loan servicing, communication, and payment processing software.
Maintain detailed records within the loan servicing system to include, but are not limited to: Contact attempts/correspondence, escrow updates, extension documentation, etc.
Analyze and report to management on overall portfolio performance, KPI’s, and risk metrics.
Other projects as assigned.

Benefits

Medical, Dental and Vision Insurance
Life Insurance, Short-Term Disability, and Long-Term Disability
Hospitalization and Accidental Insurance
Flexible Spending Accounts – Health and Dependent Care
Health Savings Account
Safe Harbor 401K with company match
Growing Families Support (including paid parental leave, infertility support and assistance, childcare reimbursement, and elder care)
Pet Insurance
Work Life Balance: 12 paid time off days and 5 sick days, in addition to 12 paid holidays – that’s about a month of time to rest, relax, and recharge every year.
Career Development: We prioritize the growth and success of our team members. You'll benefit from continuous learning opportunities, dedicated mentorship, and the chance to refine your skills and advance your career.
New Headquarters: Join us in our brand new, thoughtfully designed office in the heart of Downtown Greenville (parking is paid for!)