Mortgage Servicing Specialist

TRUSTONE FINANCIAL CREDIT UNION•Plymouth, MN

7d•$21 - $27•Onsite

About The Position

TruStone Home Mortgage is a dedicated and specialized division of TruStone Financial Credit Union. This division is focused on the fast-paced and highly-regulated home mortgage market. Loans originated in this division are originated and underwritten to national standards established by divisions of the federal government (e.g. USDA, VA, FHA), government-sponsored enterprises (e.g. FNMA and FHLMC) and large institutional investors. This position is responsible for coordinating and performing all aspects of servicing related functions once the mortgage loan is funded. These duties include payment processing, accounting for all escrow related areas and processing member service inquiries. Review all Fannie Mae and FHLB reporting and processing to ensure data is accurate in all systems, work with all vendors to resolve issues, and process all service related functions of closed and funded mortgage loan files.

Requirements

Availability to work 40 hours per week Monday through Friday between the hours of 8:00am – 4:30pm at our Plymouth Office location; non-exempt.
Bachelor’s degree, preferably in Finance, Business or a related field, or equivalent work experience.
2+ years of mortgage servicing experience.
Knowledge of mortgage documentation and regulatory requirements.
Advanced problem-solving skills and attention to detail.
Ability to be comfortable working with and balancing data in a variety of loan systems.
Ability to identify and facilitate change in a deadline driven, highly regulated environment.
Ability to work well under pressure and be able to meet externally influenced deadlines.
Ability to work in a changing, challenging and fast paced work environment with variable stress levels.
Solid time management skills and the ability to organize, prioritize, and perform multiple tasks simultaneously.
Ability to work as a team player being flexible and dependable as well as the ability to work independently while displaying initiative and decision making skills.
Excellent customer service and verbal and written communication skills.
A high level of business acumen with the ability to develop strong relationships with borrowers, branch personnel and industry partners.
Experience in computer systems including MS Office.
Competency in basic math and technology skills.
Compliance with the Bank Secrecy Act and all its provisions.
Ability to pass a pre-employment drug test and various background checks.
Regular and reliable attendance at the workplace.

Responsibilities

Coordinating and performing all aspects of servicing related functions once the mortgage loan is funded.
Payment processing
Accounting for all escrow related areas
Processing member service inquiries
Review all Fannie Mae and FHLB reporting and processing to ensure data is accurate in all systems
Work with all vendors to resolve issues
Process all service related functions of closed and funded mortgage loan files.

Benefits

Competitive pay and incentive programs for all positions.
Health insurance with the ability to choose which plan option is best for you – a Traditional Health Plan or Health Savings Plan.
Affordable dental and vision insurance coverage.
Earn 22 days of paid time off annually for full-time employees with an equivalent accrual for part-time employees – and, the longer your tenure, the more PTO you’ll have to enjoy.
10+ paid holidays each year.
Up to 16 hours of paid time annually to volunteer for organizations you are passionate about.
401(k) with 50% employer match on the first 6% you contribute – plus, after one year of service, an additional 3% safe harbor employer contribution that is immediately 100% vested regardless if you are contributing or not.
Eligibility for profit sharing opportunities in the form of a contribution to your 401(k) account.
Employer-paid Short Term and Long Term Disability benefits.
Employer-provided life insurance up to 2.5x your base salary with the option to purchase additional coverage for yourself, spouse and eligible dependents.
Reimbursement for higher education expenses of up to $5,250 per calendar year (including tuition, books and activity fees).
Career development opportunities – including our STEP job shadow program, TruStone Academy certification courses, Mentorship Program and more.
Special employee discounts when you join TruStone Financial as a credit union member.
Employee activities, events, discounts, and many other great benefits and perks!