Mortgage Servicing- Assistant Manager

Fulton Bank • East Petersburg, PA

10d • $27 - $45 • Hybrid

About The Position

Value Proposition Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers. Overview This is a full-time, hybrid career opportunity based out of our Administrative Services Center location in East Petersburg, PA. The primary responsibility of this position is to supervise a group of employees engaged in Consumer Mortgage Servicing, may include but not limited to escrow administration, loan transaction processing, loan maintenance, investor reporting, new loan boarding and customer statements and notices. Oversee the execution of departmental operating procedures to ensure quality, accuracy, and compliance, evaluate procedure effectiveness and recommend adjustments as necessary. Responsible to manage and coach team to deliver on established Service Level Agreements while operating in alignment with Key Performance Indicators ("KPI") and within the established risk threshold. Promotes a culture of continuous improvement toward delivery of a productive, positive, and professional customer experience.

Requirements

• Bachelor's Degree or the equivalent experience. (Required)
• 5 or more years loan processing, banking, or mortgage servicing experience.
• 2 or more years Supervisory Role.

Nice To Haves

• Proficient in the use of Excel to analyze data and performance trends. (Preferred)

Responsibilities

• Plan, assign and evaluate the work of staff, provide guidance and coaching, establish individual goals and objectives, monitor volume, workflow, and quality, manage performance to include conducting performance appraisals, partner with Human Resources to resolve employment related issues
• Monitor, analyze and evaluate departmental systems, processes, and procedures with respect to accuracy, efficiency, and compliance, lead regulatory and system updates, and develop recommendations while promoting culture of constant improvement
• Contribute to broader corporate and department initiatives, including audits, application evaluation and testing, mergers and acquisitions, and vendor management; serve as backup for Departmental Manager
• Establish procedures/parameters, report results, analyze trends, interact with corporate compliance, business compliance/risk, Consumer Partners, and Consumer Default Management
• Responsibilities for the assistant manager are broken out by an area. The assistant manager is responsible for managing one of the following process areas in according with the Essential Job duties listed above: New Loan Boarding / Account set up, Escrow Administration, Investor Reporting / Accounting, or Account processing / maintenance.

Benefits

• Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees