Mortgage Quality Assurance Manager

USALLIANCE Financial • Chelmsford, MA

9h • $74,000 - $85,000 • Hybrid

About The Position

The Mortgage QA Manager leads the Credit Union’s Mortgage Quality Control (QC) Program to ensure compliance with federal/state regulations and agency requirements. This position manages post-closing and pre-funding loan audits, coordinates with internal and external auditors, and ensures timely reporting of findings and remediation strategies.

Requirements

• Minimum of 5 years of experience in mortgage quality control, underwriting, or compliance.
• Strong knowledge of mortgage loan products, processes, and documentation.
• In-depth understanding of investor guidelines and regulatory compliance (e.g., RESPA, TILA, HMDA, TRID).
• Analytical and detail-oriented with excellent problem-solving skills.
• Proficient in mortgage LOS platforms (e.g., Encompass) and QC tools.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively across departments.

Responsibilities

• Maintain agency compliant QC procedures, sampling plans, and defect tracking in alignment with Fannie Mae QC requirements.
• Sample and identify loans that require review, including preparing necessary data files for monthly testing.
• Conduct file reviews, including prefunding, due diligence, and discretionary reviews targeting high-risk areas; conduct other reviews as identified by management.
• Manage QC vendor relationships and ensure accurate, timely delivery of results.
• Analyze QC findings and present trends, root causes, and recommendations to senior leadership.
• Maintain executive dashboards and monthly QC reporting packages.
• Monitor new agency guidelines, updates and industry changes; evaluate operational impacts and ensure timely implementation.
• Train mortgage staff on investor requirements, process changes, and quality expectations.
• Partner with Production, Underwriting, and Secondary Market to maintain ongoing investor eligibility and reduce investor risk.
• Train new underwriters on agency guidelines, file quality expectations, and common defect trends.
• Collaborate with production, processing, underwriting, and closing teams to proactively reduce defects and strengthen loan manufacturing quality.

Benefits

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• Hybrid Schedule (min 3 days in office to maximize collaboration)
• A collaborative and inclusive work environment
• Paid Time Off, Wellness Time & Paid Federal holidays
• 401K with 6% match
• High Performance Culture

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees