MORTGAGE PROCESSING MANAGER

FISCHER HOMES•Erlanger, KY

About The Position

We are seeking a Processing Manager who will oversee the loan processing function and lead a team of Processing Associates to ensure accurate, compliant, and timely loan file completion. This role contributes directly to organizational profitability by implementing efficient processes, managing pipeline performance, and delivering an exceptional customer experience through ethical and integrity-driven business practices. You will thrive in this role if you: Demonstrates excellent internal and external customer service. Possesses strong organizational awareness, leadership capability, and strategic thinking. Quickly identify root causes and implement solution-oriented improvements using data and insights. Communicates clearly, effectively, and professionally at all levels of the organization. Adapts well to changing priorities, environments, and responsibilities. Maintains effectiveness under pressure while proactively addressing stressors. These skills will be used to: Lead, recruit, & develop Loan Processing associates Oversee daily loan workflow to ensure service level standards, turn times, and quality expectations are consistently met. Review processor pipelines multiple times per day, rebalance workloads based on volume, and conduct ongoing volume analysis. Manage processor and loan officer assignments, adjusting allocations annually at minimum to align with business needs. Maintain, update, and enforce processing procedures, training materials, and reference tools to ensure compliance with all applicable laws and guidelines. Partner closely with Branch Managers, Operations, and internal stakeholders to identify issues, improve processes, and resolve escalations. Ensure Processing Assistants are progressing through established training plans and provide coaching as needed. Actively manage a pipeline of loans approaching closing, reviewing underwriting conditions and communicating requirements to borrowers. Provide exceptional internal and external customer service by answering questions, advising on conditions, and maintaining service and turn-time standards. Serve as a subject matter expert for processing guidelines, procedures, and best practices.

Requirements

Minimum of 2 years of experience in a Mortgage Processing role.
Minimum of 1 year of experience in a leadership or management role overseeing associates.
Bachelor’s degree in finance, business, or a related field.
Must be able to use sensory skills (i.e. verbal communication) to effectively communicate and interact with other Associates and customers.
Must be able to perform repetitive motions and use fine motor skills (i.e. typing, writing) to operate office supplies (i.e. computer, calculator, copier).
Must be able to lift and carry approximately 20-25lbs unassisted.
Must be able to sit for long periods of time with low periods of reaching and standing.

Responsibilities

Lead, recruit, & develop Loan Processing associates
Oversee daily loan workflow to ensure service level standards, turn times, and quality expectations are consistently met.
Review processor pipelines multiple times per day, rebalance workloads based on volume, and conduct ongoing volume analysis.
Manage processor and loan officer assignments, adjusting allocations annually at minimum to align with business needs.
Maintain, update, and enforce processing procedures, training materials, and reference tools to ensure compliance with all applicable laws and guidelines.
Partner closely with Branch Managers, Operations, and internal stakeholders to identify issues, improve processes, and resolve escalations.
Ensure Processing Assistants are progressing through established training plans and provide coaching as needed.
Actively manage a pipeline of loans approaching closing, reviewing underwriting conditions and communicating requirements to borrowers.
Provide exceptional internal and external customer service by answering questions, advising on conditions, and maintaining service and turn-time standards.
Serve as a subject matter expert for processing guidelines, procedures, and best practices.