Mortgage Origination - Customer Service Representative

Leidos

9d•$20 - $22•Remote

About The Position

Leidos is seeking full-time Mortgage Origination Professionals at the FHA Resource Center. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all. As a Mortgage Origination Customer Service Representative, you will use your mortgage background as a Loan Processor, Loan Officer, Underwriter, or other loan origination professional to help make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures. What’s in it for you? Monday - Friday schedule with no weekend work. Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans. Immediate and ongoing training to support your success. Discounted Leidos stock purchase and other Employee Discounts. Company-wide career mobility. Company-sponsored Public Trust eligibility upon hire. Voluntary overtime may be available based on business needs. Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year. 11 paid holidays per year. Mortgage Origination opportunities available: Full-time (30 - 40 hours a week). The ability to work the 8-hour closing shift, Monday through Friday between 11:00 am to 8:30 pm Eastern Time. Shifts could be earlier based on business needs. As a Mortgage Origination Customer Service Representative, you will: Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures. Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client’s requests. Follow standard operating procedures for various topics, systems, and contact channels. Document all of your contacts in a database. Keep up to date on FHA mortgage processes and procedures.

Requirements

The ability to navigate multiple computer systems and applications and utilize search tools.
Excellent time management skills and dependability.
Strong written and verbal communication skills, including telephone etiquette.
Keyboarding proficiency of at least 40 words per minute.
High School diploma or General Educational Development (GED) certificate.
Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer).
Minimum of 1 year of contact center experience or telephone customer service experience.
Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
Ability to work an 8-hour shift (including a 30-minute lunch break), Monday – Friday, based on business needs.

Nice To Haves

FHA Knowledge/background.
Contact Center experience (Omnichannel).

Responsibilities

Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures.
Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client’s requests.
Follow standard operating procedures for various topics, systems, and contact channels.
Document all of your contacts in a database.
Keep up to date on FHA mortgage processes and procedures.

Benefits

Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.
Immediate and ongoing training to support your success.
Discounted Leidos stock purchase and other Employee Discounts.
Company-wide career mobility.
Company-sponsored Public Trust eligibility upon hire.
Voluntary overtime may be available based on business needs.
Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year.
11 paid holidays per year.

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