Mortgage Customer Service Representative

TEKsystems•Daytona Beach, FL

6d•$17 - $19•Hybrid

About The Position

Are you ready to turn tough conversations into real solutions? Proctor is looking for resilient, sharp, and customer-focused individuals to join our Team as Insurance CSR. If you thrive and grow with a company that’s scaling fast, this is your moment. 🌟 Why Proctor? 📈 Rapid Growth: From 300 to 1300+ employees — and we’re just getting started. 🏢 Brand-New Facility: Work in our clean, modern South Ridgewood Avenue Daytona Beach, FL office. 🎓 Career Advancement: Promotions available from Day 1 — mentor, team lead, supervisor, manager, and more. 💼 Part of Brown & Brown Insurance: After 1 year, explore roles across the B&B family. 💸 Monthly Bonuses: Up to $200/month for top performers. 💰 401(k) Match: Up to 5% + discounted B&B stock. 🩺 Benefits: Medical, dental, vision, PTO, life insurance, disability, HSA, and more. 🧠 What You’ll Do Navigate multiple systems to research and resolve issues. Liaise between homeowners, lenders, and Proctor. Document everything clearly in our claims system. Make outbound calls when needed. ✅ What You Bring 📱 Working cellphone (for dual authentication) 📞 1 year of call center experience 🧠 Strong PC navigation and typing skills (35+ WPM) ✍️ Excellent verbal and written communication 🚗 Reliable transportation 🕒 Schedule & Training 🏫 Start Date: Jan 28 (30 days Training) | 9:30 AM – 6 PM (On-site) 🏠 Hybrid Eligible: After Training ⏰ Hybrid Schedule: 10:30 AM – 7 PM | Mon–Fri 👕 Work Culture Casual dress code (jeans & shirts OK — just no graphics or rips) Cube-style setup with dual monitors and wired headsets Live hotline support during calls Clean, energetic, and collaborative environment Ready to rise with Proctor? Apply now and be part of a team that’s making a difference — one claim at a time. #priorityeast Job Type & Location This is a Contract to Hire position based out of Daytona Beach, FL.