Mortgage Customer Service Representative

TEKsystems • Troy, NY

5d • $17 - $19 • Hybrid

About The Position

Are you passionate about helping people and solving problems? Join our dynamic team where your customer service skills make a real impact! We offer competitive pay, a supportive work environment, and opportunities to grow in the insurance servicing industry.

Requirements

• 1+ year of recent customer service experience (call center preferred; admin/front desk considered).
• Proficiency with Windows PC and basic computer literacy.
• Typing speed of 35 WPM or higher.
• Strong verbal and written communication skills.
• Reliable internet connection and transportation.

Nice To Haves

• 2+ years of call center experience.
• Background in insurance or mortgage servicing.

Responsibilities

• Handle 35–45 inbound calls per day from borrowers, insurance agents, and financial institutions.
• Answer questions related to homeowners insurance, including payments and coverage.
• Navigate multiple systems to research and document calls accurately.
• Deliver quick, professional, and accurate resolutions while meeting internal and external standards.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees