Mortgage Loan Servicing Specialist
About The Position
Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them. At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a ‘Great Place to Work’ multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them – from their professional development to their health and wellness. Role Summary Third Federal is currently looking for a high energy, well-organized & detailed associate to join our Loan Servicing Team. As part of the Loan Servicing Team, you’ll join fellow Third Federal Associates in providing excellent customer service to our Borrowers for the life of their loans with Third Federal. Loan Servicing Associates help process transactions associated with Third Federal’s loan portfolio. This role is 100% onsite for the first 6 months, with the option to work remotely two days per week based on the development of the Associate and Management approval.
Requirements
- 5+ years of mortgage loan banking experience
- 3+ years of mortgage loan servicing experience preferred
- Experience with Fiserv’s DNA core banking system a plus
- Experience and familiarity with different mortgage loan products
- PC proficiency and experience with Microsoft Office products
- Excellent written and verbal communication skills with both customers and colleagues
- Strong organizational and time-management abilities, with proven multitasking skills
- Demonstrates accuracy, efficiency, and a customer-focused approach
- Ability to work effectively within a team environment
- Skilled in researching and resolving issues quickly
- Displays approachability and outstanding customer service
Nice To Haves
- 3+ years of mortgage loan servicing experience preferred
- Experience with Fiserv’s DNA core banking system a plus
Responsibilities
- Assisting Borrowers to understand escrow statements and tax and insurance disbursements
- Assisting Borrowers who experience insurance loss and managing building funds
- Processing and removing PMI
- Department balancing
- Process mortgage loan payment adjustments
- Process mortgage loan payments and payoffs
- Assist internal and external Customers with loan servicing questions on our department phone lines
Benefits
- Competitive compensation packages
- Medical, dental, vision, and more
- 401k match
- 11 Bank Holidays + vacation/sick time
- Stock Ownership Allocation
- Exceptional culture and value system
- Strong work/life balance
- Growth opportunities
- Mortgage Discount Program
- Education Reimbursement Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
