Mortgage Loan Services Supervisor

Frost Bank • San Antonio, TX

32d

About The Position

It’s about being the person that wants to see others succeed. Are you always looking for innovative ways to help people? Do you love serving others and enjoy lending a helping hand regardless of the issue? Do you strive to lead by example and want to play an integral role in the development of your team? If so, then the Mortgage Loan Services Supervisor role might be for you! At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled financial services. Who you are: As a Mortgage Loan Services Supervisor , you are our leader, providing guidance and support to every single team member on your team. In this role, you will be responsible for the coordination of mortgage loan workflow to maintain an efficient system through all stages of the mortgage process . Our supervisors have a genuine care for people and enjoy developing people and do it with integrity, caring and excellence in mind. What you’ll do: Handle any escalated problems or inquiries regarding the mortgage loan process to ensure quality service is delivered in a timely manner Assist in personnel training and performance reviews to continue the development of a department focused on cultivating the skills of its workers Assist in the coordination of mortgage loan workflow to maintain an efficient system through all stages of the mortgage process Maintain a high-level understanding of mortgage loan regulations and rules to better understand how to develop procedures Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

Requirements

• Proficiency in Microsoft computer applications
• Experience in lending operations
• Excellent written and verbal communication
• Demonstrated leadership skills
• Demonstrated understanding of mortgage loan operations

Nice To Haves

• Bilingual language skills
• 1-2 years of loan processing experience

Responsibilities

• Handle any escalated problems or inquiries regarding the mortgage loan process to ensure quality service is delivered in a timely manner
• Assist in personnel training and performance reviews to continue the development of a department focused on cultivating the skills of its workers
• Assist in the coordination of mortgage loan workflow to maintain an efficient system through all stages of the mortgage process
• Maintain a high-level understanding of mortgage loan regulations and rules to better understand how to develop procedures
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

Benefits

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees