Mortgage Loan Servicer

SeaComm Federal Credit Union•Massena, NY

5d•$18 - $20

About The Position

Role: To assist the credit union in achieving its service mission to deliver Total Member Delight in each and every service interaction with both internal and external members. Manages the administrative and customer service aspects of a mortgage after origination. Responsible for the preparation of periodic loan account reports, administration of tax and hazard insurance payments, reconciliation and annual escrow analysis.

Requirements

Experience: One year to three years of similar or related experience.
Education: A high school education or GED.
Interpersonal Skills: Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
Other Skills: Ability to manage and prioritize multiple time-sensitive tasks with accuracy and proficiency.
Excellent verbal and written communication skills: ability to communicate effectively and project a professional image when interacting with members, prospects, third parties and people at all organizational levels, both internal and external.
Ability to work independently, as a member of a team and across credit union departments.
Proficiency with software such as word processing, spreadsheets, account processing and loan documentation.

Responsibilities

Payment and account management.
Handle escrow disbursements and manage loan maintenance requests.
Execute all payments in a timely fashion to avoid incurring penalties.
Process, analyze and mail escrow analysis notices to customers.
Member Service: Respond to member inquiries, provide support to borrowers, and assist with issues like insurance company changes.
Processing mail, faxes, and emails pertaining to current bills and researching issues and concerns for members.
Function as a resource for retail personnel with escrow questions.
Compliance and reporting: Monitor and ensure compliance with all Credit Union policies and procedure and federal regulations.
Assist with HMDA review and NMLS registration.
Appropriately order and post Lender Placed Insurance for Escrowed Loans.
Documentation and record-keeping: Maintain accurate loan records, scan and file loan documents, and ensure data integrity in all mortgage servicing platforms.
Set up escrow records on all new Escrow loans.
Risk Management: Track flood zone and flood insurance requirements, monitor insurance coverage on collateral properties.
Follow up on delinquent tax issues related to escrowed loans.
Maintain proficient knowledge of and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.
Liaison and coordination: Coordinate with other departments, vendors and other third parties to resolve issues.
Perform other duties as assigned.