Loan Servicer

GRANITE STATE CREDIT UNION•Manchester, NH

About The Position

Loan Servicer – Granite State Credit Union DREAM BIG. We dream big. And our employees do too. We think outside of the box when it comes to delivering outstanding service to our members, and providing a workplace environment where our employees can thrive, have fun…and make a difference. We strive to provide a great work environment for our staff, including appreciation programs, wellness events, and more! And let’s talk Benefits! In addition to insurances (health, dental, vision, life, etc.) and 401k, GSCU also offers the following to eligible employees: $500 sign on bonus at 90 days Tuition Reimbursement Business Casual Dress Code Paid Family Leave Employee Appreciation Programs Employee Wellness Program Paid Volunteerism Adoption Reimbursement Looking for a challenging, rewarding and fun career? Granite State Credit Union is looking for an enthusiastic, self-motivated individual to join the Loan Servicing Team. Our Servicing Team is a highly collaborative group that works hard to provide our members and staff with top-notch service. With our core values in mind – Commitment, Integrity, Passion, Respect, and Innovation, we process, maintain, and support all loan servicing functions throughout the credit union. The opening we have: Loan Servicing Specialist The work you will participate in includes:

Requirements

Experience with or desire to learn consumer and mortgage lending regulations and required disclosures
Pride in producing quality work, keen attention to detail and the ability to work independently or in a team environment
Excellent organizational and time management skills; must be adaptable to change
Proficient in Microsoft Office products including Word/Excel
Excellent written and verbal communication skills
Your ideas – We are not just order takers! The successful candidate will think outside the box and collaborate with our department heads.
A wide skill set – The ability to work with the latest technology. The aptitude to keep pace with industry changes is a must.
Drive – We are a fast paced company, be ready to enjoy an ever changing workload. Our work changes on a daily basis as the business needs change.
Dedication – GSCU’s Loan Servicing Team does whatever it takes to achieve our organization’s

Nice To Haves

Knowledge of NH State Titles is preferred but not required
Experience in a financial institution is a plus

Responsibilities

Process Mortgage and Consumer loan payoffs
Process discharges and title/lien releases
Process daily loan disbursals and index documents in electronic filing storage
Review vehicle titles and UCC filings for accuracy
Assist with insurance monitoring and claims
Work on third party audits on selected files for accuracy
Assist with year-end tasks such as escrow analysis and 1098 reporting
Conduct loan quality control, track and assist with error resolution as needed
Manage ongoing tracking and payment of property tax and homeowners insurance
Update daily mortgage and equity rates
Ensure regulatory compliance surrounding member notifications and mortgage loan maintenance
Answer inquiries to the servicing phone queue and email inbox
Compile documents needed for loans sold to our investors
Assist with a variety of projects as needed
Other duties as assigned