Mortgage Loan Processor (Hybrid/Remote)

ORNL Federal Credit Union

5d • Hybrid

About The Position

The Mortgage Loan Processor is responsible for performing a variety of administrative and processing duties to ensure accurate, timely, and compliant mortgage loan file completion. This role supports the end‑to‑end loan process by collecting, verifying, organizing, and preparing all necessary documentation while maintaining clear communication with internal teams, clients, and external partners.

Requirements

• minimum 1 year experience in mortgage processing, lending operations, or in a related administrative role is required.
• high school diploma or GED is required.
• Strong attention to detail and the ability to verify complex financial and personal documentation.
• Proficiency with mortgage processing systems and general office software.
• Excellent organizational skills, with the ability to manage multiple files and deadlines.
• Effective communication and customer service skills.
• Proficiency in Microsoft 365.

Nice To Haves

• An Associates degree in a business related field is preferred.

Responsibilities

• Collects, reviews, and prepares mortgage loan documentation including applications, credit reports, appraisals, income/asset documents, and other supporting materials.
• Verifies the accuracy, completeness, and compliance of all documents in accordance with internal policies and regulatory requirements.
• Inputs, updates, and maintains all required loan data, records, and transactions within designated systems.
• Tracks and monitors loan milestones, deadlines, and required follow-up items to ensure timely progression of files.
• Ensures all loan files meet federal, state, and investor guidelines, as well as company policies and procedures.
• Prepares and submits required regulatory reports accurately and within designated timeframes.
• Responds to inquiries from loan officers, underwriters, customers, and other stakeholders regarding loan status and documentation needs.
• Collaborates closely with internal teams to address outstanding conditions and ensure smooth loan processing.
• Performs other job related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees