Mortgage Loan Processor

First Financial Bank NA • Carmel, IN

just now • Onsite

About The Position

At First Financial Bank, we know the mortgage process is more than transactions—it’s about helping people achieve homeownership with confidence. As a Mortgage Loan Processor, you’ll play an important role in ensuring a smooth, accurate, and efficient experience for our customers from application to closing.

This role is ideal for someone who thrives in a detail-oriented environment, enjoys problem-solving, and values strong communication. You’ll work closely with customers, loan originators, and partners to keep the process moving forward while delivering exceptional service every step of the way.

Requirements

• Associate degree with 1+ years of business experience, or 2+ years of related experience
• Previous residential mortgage lending experience required
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines
• Analytical mindset with problem-solving capabilities
• Proficiency in mortgage systems (e.g., Encompass) and Microsoft Office
• Ability to maintain confidentiality and exercise sound judgment
• Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

Nice To Haves

• Customer-facing experience in a financial services environment preferred

Responsibilities

• Coordinate the process: Serve as the primary point of contact for customers, loan originators, real estate agents, and vendors throughout the mortgage lifecycle.
• Review and prepare files: Conduct initial application reviews and ensure all documentation is complete, accurate, and ready for underwriting.
• Collect and verify documentation: Gather required information, validate details, and resolve discrepancies to keep loans moving forward.
• Track and communicate status: Monitor loan progress, follow up on outstanding items, and provide timely updates to all parties.
• Maintain systems and records: Manage loan files and update sensuring proper documentation throughout the process.
• Support underwriting: Perform basic financial calculations and assist in evaluating loan applications against guidelines.
• Ensure compliance: Follow underwriting standards, regulatory requirements, and internal policies while maintaining confidentiality.
• Stay current and support the team: Keep up with mortgage regulations and assist with team initiatives, including customer support and occasional outreach efforts.

Benefits

• Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance.
• Financial Perks:401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
• Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays.
• Growth Opportunities: Tuition assistance and professional development programs.
• A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree