Mortgage Loan Processor

DFCU Financial•Dearborn, MI

15h•Hybrid

About The Position

Join the DFCU Financial team today, and discover the benefits, rewards and development opportunities from one of the largest and best managed credit unions in the country. The Opportunity: We are seeking a full time Mortgage Loan Processor to join our team. This role is responsible for managing the documentation, verification, and communication process for mortgage loan applications. This role ensures all required information is collected, reviewed, and prepared for underwriting in accordance with company policies and regulatory guidelines. Serves as a key liaison between borrowers, loan officers, underwriters, and the closing team to ensure timely and accurate loan processing.

Requirements

High school diploma or equivalent.
Minimum 2 years of experience in mortgage loan processing or related field.
Strong understanding of mortgage products, including conventional, FHA, VA, and state-supported loans.
Familiarity with loan origination systems (LOS) and document management platforms.
Proficient in Microsoft 365.
Demonstrated analytical and problem-solving skills.
Able to initiate and embrace change.
Excellent interpersonal skills, including written and verbal communication, and ability to work in a team environment.
Occasional overtime may be required during peak periods.

Nice To Haves

Experience with Michigan and Florida housing programs or government-backed loan products, preferred.
Knowledge of compliance and regulatory requirements (TRID, RESPA, HMDA), preferred.

Responsibilities

Process residential mortgage loans (Conventional, Purchase, Refinance, and Government) consistent with all company policies and procedures as well as all regulatory requirements.
Obtain and review required loan documentation and submit complete loan packages to underwriting for approval.
Monitor and ensure closing dates and company deadlines are met within key performance indicators (KPIs).
Communicate timely with loan officers, buyers, sellers, title companies, builders, and agents via phone, email, and text to keep all parties updated.
Actively participate in ongoing efforts to continually improve member service.
Handle escalated problems and issues requiring knowledge of residential mortgage loan processing.
Obtain and verify that all underwriting conditions have been received and cleared by the underwriter and prepare file for submission to closing team.
Obtain, validate, and track third-party services such as appraisals, title work, and verifications.
Stay updated on changes in policies and procedures, standards and regulations applicable to company and mortgage industry.
Understand and apply local, state, and federal regulations related to processing mortgage loans.
Update loan status in the system and ensure timely progression through the pipeline, to close loans within defined service level agreements.
Support new product rollouts by adapting processing workflows as needed.

Benefits

Potential for a hybrid work schedule
401k plan match, dollar for dollar up to 4%
401k additional employer contribution after one year at 5%
Employee bonus program
Medical, dental and vision insurance effective date of hire
Health savings account (HSA)
Flexible spending accounts for medical and dependent care expenses
Adoption assistance for qualified expenses maximum $10,000 per child
Wellness initiatives and reimbursements
Pre-paid legal services plan
Identity protection plan
Accident supplemental plan
Short & long term disability plans paid for by company
Company provided basic life insurance of $50,000 plus supplemental for employee, spouse and child
Pet Insurance
Free financial planning assistance
Numerous fun employee events throughout the year
Volunteer and community engagement opportunities
Employee loan discounts (closed-end loans)
Service / anniversary awards
Employee discounts for company logo wear
Employee referral payouts for recruiting your friends and family
Paid lunch time
Tuition reimbursement / Education assistance
Ongoing training opportunities
Leadership development program
Paid time off
Paid holidays (13 per year)
Flexible scheduling for students