Mortgage Loan Originator Assistant

TENNESSEE VALLEY FEDERAL CREDIT UNI•Chattanooga, TN

7d•Onsite

About The Position

The Mortgage Loan Originator Assistant (MLOA) will play a vital part in communicating directly with the loan originator, members, referral partners, real estate agents, title companies, processors and underwriters to nurture relationships and provide superior member service. The MLOA will work to develop timely and efficient workflows in an effort to maximize and prioritize the origination support activities.

Requirements

High school diploma or equivalent required
1-3 years of experience in a lending capacity preferred
Ideal candidate will have an understanding of lending guidelines, state and federal regulations, as well as a general knowledge of mortgage lending products
Highly motivated and goal-oriented with strong interpersonal and communication skills, whether in person, by phone, or email
Computer proficiency required including MS Office; proprietary mortgage software preferred
Team player with a positive, can do attitude and strong problem-solving abilities
Ability to multitask while having a high level of accuracy and attention to detail; well organized
If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes: Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in the United States Criminal background check and drug screening Pre-employment credit check required
Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.

Responsibilities

Provide additional support to one or more Mortgage Loan Originators
Serve as an additional contact and liaison between members, processors, closers, the assigned loan originator and any third party involved in the transaction
Review all loan package documentation for discrepancies, omissions, and income calculation and report any discrepancies to the loan originator or processor
Follow up and respond to member or third party inquiries on transactions as needed in order to provide superior member service
Facilitates internal communication between processing, underwriting and closing to ensure closing dates are met
Coordinate and proactively communicate with outstanding pipeline of prequalification requests, as well as with active loan pipeline
Assist members with accessing online documents and password resets
Assist Mortgage Loan Originator with any re-disclosure requests
Responsible for documenting the conversation log with any communication to or from any party involved in the transaction
Maintain compliance standards from application to funding
Complete NMLS registration
Perform other administrative functions as requested by management
Maintain knowledge of branch operations by completing Deposit Regulation and Product and Service Certification courses.
Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members.
Perform other duties as assigned.