Mortgage Loan Officer Assistant

United Community Bank•Mount Pleasant, SC

9d•$34,102 - $49,382•Onsite

About The Position

United Community is seeking a highly organized and customer-focused Mortgage Loan Officer Assistant. As a Mortgage Loan Officer Assistant, you will support our Mortgage Loan Originator (MLO) or Sales Manager. In this role, you will help move prospective clients through the loan process by providing sales support, loan coordination, document collection, customer service, and end‑to-end follow‑through. Your work will directly increase MLO productivity and contribute to an exceptional borrower experience.

Requirements

High School Diploma or equivalent
2+ years of experience as a loan coordinator, loan originator assistant, or processor
Active NMLS license
Proficiency in Microsoft Office
Strong internet research skills and comfort using online tools
Must be able to pass a criminal background & credit check

Nice To Haves

Associate’s or Bachelor’s degree
Experience with Encompass and Mortgage Returns
Knowledge of FNMA/FHLMC, FHA, VA, USDA, and other current mortgage loan products

Responsibilities

Monitor loan files and ensure efficient, accurate processing through closing
Organize and track active loans as directed by the MLO
Obtain borrower applications and assist with pre‑qualification
Deliver superior customer service to borrowers and partners
Complete and review required forms; collect documentation and fees
Submit files to underwriting and ensure compliance and accuracy
Manage inbound calls for the MLO and ensure professional communication
Maintain the MLO database and coordinate submissions to processing and closing
Assist with pricing scenarios and rate locks
Provide loan status updates to borrowers and maintain pipeline visibility
Learn and utilize internal mortgage technology and loan systems
Maintain strong working knowledge of FNMA/FHLMC, FHA, VA, USDA, and other mortgage programs
Follow all federal and state lending compliance guidelines