Mortgage Loan Officer Assistant

PNC•Louisville, KY

21h•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Mortgage Loan Officer Assistant within PNC's Mortgage organization, you will be based in the Kentucky market. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. The role assists high-producing loan officers in the timely submission of complete loan application files, enhancing their productivity. It involves coordinating and proactively communicating with processing sites, operations sites, customers, and loan officers to ensure a smooth loan application process and meet corporate quality standards. The assistant analyzes loan file documentation for accuracy and completeness, helps order necessary documents like appraisals, credit reports, and title work, and supports the loan officer's marketing efforts by developing and maintaining a customer database. Additionally, the position monitors the loan officer's pipeline for service level agreements and ensures connection to the marketing platform.

Requirements

Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions (Customer Focused).
Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework (Managing Risk).
Customer Experience Management.
Customer Retention.
Decision Making and Critical Thinking.
Effective Communications.
Financial Analysis.
Marketing Tasks And Activities.
Matrix Management.
Mortgage Products.
Sales Support and Administration.
Sales Tasks And Activities.
1+ years of related experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Banking Products
Client Prospecting
Customer Relationships
Customer Solutions
Documentations
Innovation
Mortgages
Sales

Responsibilities

Assists the high-producing loan officer in the timely submission of complete loan application files.
Enhances loan officer productivity.
Coordinates and proactively communicates with processing site, operations sites, customers and loan officers to ensure a smooth loan application process.
Ensures corporate quality standards are met.
Analyzes loan file documentation, accuracy of required documentation and overall completeness.
Assists in the ordering of appraisals, credit report title work and other documents, and coordinates the efforts with the loan officer and Operations Center.
Assists in the development and maintenance of a marketing database of new, existing and previous customers for the solicitation of new business to support the marketing plans of the loan officer.
Monitors loan officer pipeline for various service level agreements.
Ensures loan officer is connected to marketing platform.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service