Mortgage Loan Administrator - Mortgage Passport Team - Hybrid/Corporate Campus (Cleveland, OH)

Third Federal•Cleveland, OH

35d•$20 - $26•Hybrid

About The Position

Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them. At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a 'Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them - from their professional development to their health and wellness. Role Summary We are seeking a mortgage loan administrator/processor to join our Mortgage Passport team. This position requires thorough knowledge of loan products and the ability to manage a large pipeline of loan applications. This role is hybrid, where you will work 3 days in our Corporate Campus office (7007 Broadway Ave, Cleveland, OH 44105), and 2 days remote. Work hours are generally scheduled Monday through Friday 8:30am to 5:00pm, but does require some Saturdays.

Requirements

Strong ability to understand the customer needs and successfully build professional relationships
Excellent verbal and written communication skills including professional grammar and demeanor
Positive, proactive, and friendly interpersonal skills are required
PC proficiency required
Strong organizational skills
Ability to consistently deliver first class customer service

Nice To Haves

DU loan experience is a plus, but not required
Experience following loan applications from origination through closing is a plus

Responsibilities

Manages loan applications originated in the Mortgage Passport Department as well as those generated by our Broker Partners, via the online channel and possibly over the phone
Perform business development tasks, managing pipeline volume and maintaining communication with customers and external loan officers throughout their transaction
Communicate with applicant to explain product terms, gather personal data and answer questions relating to their refinance, purchase, preapproval or equity transaction
Communicate with external loan officers to educate on product benefits, process standards, and troubleshooting loan scenarios.