Mortgage SR Loan Processor - Buffalo, NY or Cleveland, OH

KeyBank•Brooklyn, OH

20h•$22 - $34

About The Position

The Mortgage Senior Loan Processor is responsible for ensuring loans are processed accurately and in a timely manner, while maintaining compliance with federal, state, local, and investor guidelines. This role requires proactive communication with clients, Loan Officers, Underwriters, and other stakeholders. A strong understanding of residential lending regulations and documentation is essential. The position also involves identifying incomplete or inaccurate information and influencing others with diplomacy and trust.

Requirements

High School Diploma or equivalent experience (required)
5+ years residential mortgage processing experience on agency products FHA, VA, SONYMA (preferred)
1+ years purchase processing experience (preferred)
Proficiency in MS Windows and Office (Word, Excel, etc.)
Knowledge of RESPA and general mortgage/consumer lending regulations
Managing the end-to-end workflow of mortgage applications, including document collection, verification, and submission to underwriting.
Strong math and analytical skills
Foundational knowledge of tax returns and loan products (FHA, VA, Conventional, Jumbo preferred; CP, USDA, HELOC a plus)
Ability to organize, verify, and track large volumes of borrower documentation with precision and speed
Excellent written and verbal communication
Ability to prioritize, multitask, and meet deadlines in a fast-paced environment
Strong organizational skills and attention to detail
Team-oriented with strong networking and relationship-building skills
High integrity and trustworthiness
Demonstrated customer service excellence
Skill in identifying potential red flags in borrower profiles and escalating concerns appropriately

Nice To Haves

5+ years residential mortgage processing experience on agency products FHA, VA, SONYMA (preferred)
1+ years purchase processing experience (preferred)
Foundational knowledge of tax returns and loan products (FHA, VA, Conventional, Jumbo preferred; CP, USDA, HELOC a plus)

Responsibilities

Review all loan applications for accuracy, completeness, and compliance inclusive of FHA/VA/SONYMA and additional affordable loan products
Monitor and maintain an application pipeline
Receive and review client documentation related to income, assets, and credit
Submit completed files via the loan origination system to underwriting
Communicate with Loan Officers, clients, service providers, and partners to gather and clear underwriting conditions
Provide exceptional service to internal and external customers
Order and verify third-party documentation and vendor invoices
Obtain property surveys, flood certificates, title commitments, and payoff information
Maintain up-to-date knowledge of compliance standards and regulations
Mentor and guide less experienced Mortgage Loan Processors
Review hazard insurance for coverage and carrier rating
Review title work for liens, entity issues, and seasoning requirements
Flexibility to work varying hours and overtime as needed
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.