Mortgage Fulfillment Recruiting and Training Operations Manager
About The Position
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. The MFD Recruiting and Training Manager will lead the full-cycle talent strategy for the St. Louis site. You will be responsible for sourcing, hiring, and developing associates annually with a heavy emphasis on localized retention and long-term career conversion.
Requirements
- Bachelor’s degree in Human Resources, Business, or a related field.
- 3–5 years in campus recruiting, talent development, or managing rotational programs.
- Strong interpersonal and relationship-building skills to engage Gen Z talent.
- Proficiency with Applicant Tracking Systems (ATS) and data analytics tools.
- Proven ability to design and facilitate engaging workshops or training sessions.
Responsibilities
- Stakeholder Liaison & SLA Management: Serve as the strategic bridge between St. Louis Hiring Managers and the Central Talent Acquisition team. You will ensure seamless communication, timely candidate dispositioning, and strict adherence to established Service Level Agreements (SLAs).
- Recruitment Optimization: Drive the "Candidate Journey" by managing the process from initial assessment reviews through interview scheduling. Your focus on process optimization will directly improve the site's Time-to-Hire metrics and candidate experience.
- Onboarding & Logistics: Ensure a "Day One Ready" experience by managing the end-to-end onboarding workflow. This includes the prompt issuance of offer letters and the coordination of all logistical needs, such as equipment procurement and network access setup.
- Training Alignment: Partner closely with the Global L&D team to customize and deliver new hire training. You will ensure that the curriculum remains agile and aligns with the evolving technical needs of both the candidates and the hiring managers.
- Process Standardization: Maintain and evolve the Hiring Manager’s Toolkit to ensure a consistent, high-standard application of our hiring process across all St. Louis departments.
- Operational Support: Act as the primary administrative and strategic lead for the hiring process to alleviate the daily recruitment burden on operations and hiring managers, allowing them to remain focused on core business functions.
Benefits
- Comprehensive Medical, Dental, and Vision
- Paid Time Off Programs including vacation, holidays, illness, and parental leave
- Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
- Retirement benefits, life insurance, 401k match, and tuition reimbursement
- Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
501-1,000 employees
