Mortgage Fulfillment Manager
About The Position
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. We are seeking a Mortgage Fulfillment Manager for our Loan Structure Review department. The main purpose of the Loan Structure Review is to make sure that a complete credit package has been submitted by the client before a loan be sent to a Credit Analyst for a decision. Key Responsibilities: A Loan Structure Reviewer performs the following tasks: Reviews Loan Files: Checks the client's submitted loan file to confirm that all required documents are included. Sets Up Underwriting Conditions: Creates clear conditions for underwriting that are specific to the loan. Confirms Requirements: Verifies that all credit, income, and asset requirements are met so a Conditional Credit Approval can be issued. Handling Incomplete Submissions: If a submitted package is missing information, the Loan Structure Reviewer: Moves the loan to an Incomplete Submission status. Notifies the client through a portal about the missing items. When the client submits the missing documents, the loan is returned to the LSR for a final review. The Mortgage Fulfillment Manager will: Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues and work towards business solutions Develop new and more innovative, efficient processes to improve overall end to end cycle times or improve quality Support, recommend and implement technology initiatives Be responsible for communicating monthly results to Management on departmental performance objectives Act as the main point of escalation for all issues within the function Perform capacity and staff planning to ensure adequate service levels are met Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization’s desired culture and values
Requirements
- Bachelor’s degree or equivalent work experience
- 5+ years of relevant work experience
- Supervisory experience
- Mortgage loan processing experience required
- Advance knowledge of Microsoft Office (Excel, Access, Word and PowerPoint)
Responsibilities
- Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues and work towards business solutions
- Develop new and more innovative, efficient processes to improve overall end to end cycle times or improve quality
- Support, recommend and implement technology initiatives
- Be responsible for communicating monthly results to Management on departmental performance objectives
- Act as the main point of escalation for all issues within the function
- Perform capacity and staff planning to ensure adequate service levels are met
- Perform other related duties as required and assigned
- Demonstrate behaviors which are aligned with the organization’s desired culture and values
Benefits
- Comprehensive Medical, Dental, and Vision
- Paid Time Off Programs including vacation, holidays, illness, and parental leave
- Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
- Retirement benefits, life insurance, 401k match, and tuition reimbursement
- Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
501-1,000 employees
