Mortgage Early Default Counselor

Lake Michigan Credit Union • Grand Rapids, MI

11d • Onsite

About The Position

LMCU is looking for a Mortgage Early Default Counselor to preserve the Credit Union’s assets by controlling delinquent mortgages, collecting mortgage loan payments, and/or mitigating Credit Union Losses.

Requirements

• 1-3 years of relevant experience in similar or related roles, including any preparatory experience that has prepared you for this position
• Valid driver's license and ability to drive as required for the role
• Strong interpersonal and communication skills with the ability to build trust and credibility while handling sensitive and confidential matters with diplomacy
• Proven ability to engage effectively with customers, team members, and external vendors through in-depth dialogues, conversations, and explanations
• Experience motivating, influencing, and advising others on significant matters, with the skill to educate and guide stakeholders at various levels

Responsibilities

• Educate members of the benefits of fulfilling their mortgage payment obligations
• Contact delinquent members via telephone and written correspondence in an attempt to resolve the delinquent loan issue.
• Process routine transactions, document loan comments, and respond to members, investors, or other 3rd party inquiries.
• Research and prepare documentation, handle mortgage accounts in accordance with established guidelines and policies to determine the appropriate course of action.
• Maintain compliance to LMCU, Fannie Mae, Freddie Mac, Ginnie Mae, VA, and RD established collections policies and procedures.

Benefits

• weekly pay and retirement savings options
• comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees