Mortgage Customer Service Representative

TEKsystems • Troy, NY

3d • $17 - $19 • Hybrid

About The Position

We’re excited to announce an Entry-Level Mortgage Servicing Customer Service opportunity starting January 28th! If you enjoy helping people, thrive in a fast-paced call center environment, and want stability with growth potential, this role could be a great fit. Handle 35–45 inbound calls per day (avg. 11–14 minutes per call) Assist borrowers, insurance agents, and financial institutions Answer questions related to homeowners insurance, payments, and coverage Accurately document calls while navigating multiple systems Provide professional, timely, and effective resolutions on every call This is a great entry-level opportunity with well-known financial and service environments. If you’re dependable, tech-savvy, and ready to start a new career path, we’d love to connect! Apply today—limited spots available for the 1/28 start date.

Requirements

• At least 1 year of recent customer service experience (Call center preferred; admin/front desk considered — not retail or food service only)
• Comfortable using a Windows PC
• Typing speed: 35 WPM or higher
• Strong verbal and written communication skills
• Active internet connection (required for remote work)
• Reliable transportation

Nice To Haves

• 2+ years of call center experience
• Mortgage or insurance experience

Responsibilities

• Handle 35–45 inbound calls per day (avg. 11–14 minutes per call)
• Assist borrowers, insurance agents, and financial institutions
• Answer questions related to homeowners insurance, payments, and coverage
• Accurately document calls while navigating multiple systems
• Provide professional, timely, and effective resolutions on every call

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees