Mortgage Closer

Bank of Montreal•Naperville, IL

3d•$45,000 - $83,000

About The Position

Executes critical mortgage processes to achieve business results and deliver the intended customer experience. Operational processes may include closing mortgages, reviewing mortgage documentation and other activities. All activities are completed in compliance with BMO and regulatory requirements. Collaborates with stakeholders to promote efficient and effective processes and work flow. Provides advice and guidance to assigned business/group on implementation of solutions. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Communicates with internal business partners and external customers to respond to standard and non-standard inquiries. Breaks down strategic problems, and analyses data and information to provide insights and recommendation. Gathers and formats data into regular and ad-hoc reports, and dashboards. Reviews all first mortgage residential loan applications prior to closing in order to assess compliance with BMO Harris or third party lending partner policy and procedures as well as all applicable regulatory requirements. Provides accurate and timely processing of mortgage processes in accordance with established policies, processes and procedures. Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests. Follows documented policies and procedures to execute transactions, activities, processes and ensures all Service Level Agreements(SLAs) are met. Checks and reconciles information and documentation to ensure accuracy and completeness. Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines. Performs administrative tasks such as distributing/collecting/filing/etc. documentation and information. Manages documentation to ensure that records are maintained in a proper manner. Analyzes data and information to provide insights and recommendations. Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives. Develops and maintains effective relationships with internal & external stakeholders to execute work and fulfill service delivery expectations. Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes. Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations to ensure appropriate actions are taken and operational integrity is maintained. Focus may be on a business/group. Thinks creatively and proposes new solutions. Exercises judgment to identify, diagnose, and solve problems within given rules. Works mostly independently. Broader work or accountabilities may be assigned as needed.

Requirements

Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge and experience using relevant systems and technology – In-depth.
Knowledge and understanding of the business unit’s key products and services, processes and controls – In-depth.
Knowledge of the risk and regulatory requirements of the business – In-depth.
Prioritization skills – Good.
PC skills (MS Word, Excel, PowerPoint) – In-depth.
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Mortgage closing experience

Responsibilities

Executes critical mortgage processes to achieve business results and deliver the intended customer experience.
Collaborates with stakeholders to promote efficient and effective processes and work flow.
Provides advice and guidance to assigned business/group on implementation of solutions.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Communicates with internal business partners and external customers to respond to standard and non-standard inquiries.
Breaks down strategic problems, and analyses data and information to provide insights and recommendation.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Reviews all first mortgage residential loan applications prior to closing in order to assess compliance with BMO Harris or third party lending partner policy and procedures as well as all applicable regulatory requirements.
Provides accurate and timely processing of mortgage processes in accordance with established policies, processes and procedures.
Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.
Follows documented policies and procedures to execute transactions, activities, processes and ensures all Service Level Agreements(SLAs) are met.
Checks and reconciles information and documentation to ensure accuracy and completeness.
Identifies and resolves discrepancies in accordance with standard procedures.
Escalates issues, where necessary, as per guidelines.
Performs administrative tasks such as distributing/collecting/filing/etc. documentation and information.
Manages documentation to ensure that records are maintained in a proper manner.
Analyzes data and information to provide insights and recommendations.
Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
Develops and maintains effective relationships with internal & external stakeholders to execute work and fulfill service delivery expectations.
Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations to ensure appropriate actions are taken and operational integrity is maintained.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.