Mortgage Client Services Representative

TEKsystems • Carrollton, TX

2d • $22 - $23 • Onsite

About The Position

Customer Experience Specialist I (Onsite)
Entry‑level role supporting Consumer Direct Lending. Acts as the primary contact helping consumers through the loan origination process and supports efficient workflows across the Mortgage Fulfillment team.

Requirements

• Customer service
• call center
• mortgage
• originations
• servicing
• banking
• Strong detail orientation, independence, and time management.
• Solid problem‑solving, math, and communication skills.

Nice To Haves

• Mortgage/financial call center experience preferred.
• Basic understanding of mortgage regulations a plus.

Responsibilities

• Handle inbound/outbound consumer calls and high‑volume inquiries.
• Manage a loan pipeline and complete routine data entry.
• Communicate via calls, emails, and chats with consumers, employees, and authorized third parties.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed