Monitoring Station Technology Manager

Zeus Fire and Security•Paoli, PA

About The Position

The Monitoring Station Technology Manager is responsible for day-to-day oversight and effective use of central station technologies. This hands-on manager focuses on operational reliability, data migration and integration for acquisitions, reporting and KPI maintenance, and helping central station staff use systems correctly. The role ensures compliance with industry standards and coordinates with IT, vendors, and operations to keep monitoring services running smoothly.

Requirements

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
5–7 years of hands-on experience with monitoring technologies, central station operations, or related security systems.
Demonstrated experience leading data migrations and systems integrations (acquisition-related experience a strong plus).
Familiarity with alarm monitoring platforms, video management systems, access control integrations, and central station workflows.
Experience building and maintaining operational reports and dashboards; comfortable with basic data tools (SQL, Excel, BI/dashboard tools).
Knowledge of industry standards and compliance expectations for monitoring/central stations (e.g., relevant NFPA/UL standards or equivalent).
Strong troubleshooting and vendor management skills.
Effective communicator with experience training and supporting operational staff.
Detail oriented, organized, and able to manage multiple concurrent operational tasks and migration projects.
Ability to work non-standard hours on occasion to support migrations/cutovers and incident response.

Nice To Haves

Experience in the fire & security industry.
Familiarity with APIs, data mapping, and ETL tools.
Prior experience supervising a small technical or operations team.

Responsibilities

Ensure correct, secure, and consistent use of central station technologies (alarm processing, monitoring software, VMS, access control integrations).
Manage data migrations and technical integrations for acquisitions, including planning, testing, cutover, and postmigration validation.
Integrate and normalize central station data from acquired entities so it aligns with existing systems and reporting models.
Produce and maintain operational reports, dashboards, and KPIs to monitor performance, quality, and SLAs (e.g., alarm processing time, false alarm rates, uptime).
Troubleshoot and resolve day-to-day technology issues; escalate complex problems to IT or vendors as needed.
Provide training, guidance, and hands-on support to central station operators and supervisors on system usage and best practices.
Ensure systems and processes meet industry requirements and company policies (compliance checks, audit readiness).
Coordinate vendor relationships for system maintenance, upgrades, and support; validate vendor deliverables and SLAs.
Conduct regular operational reviews and basic audits of configurations, access controls, and logging to identify and remediate gaps.
Document processes, runbooks, migration plans, and integration steps; maintain an accurate system inventory and data flow maps.
Support project work related to migrations and integrations; manage timelines, testing, and post go-live stabilization.