Alarm Monitoring Operator / Central Station Alarm Dispatcher
About The Position
Emergency24 is a nationally recognized provider of professional alarm monitoring and emergency response services. With decades of experience supporting customers across the country, we are known for our reliability, long-standing client relationships, and commitment to high-quality service. We offer a stable work environment, strong team culture, paid training, and long-term career opportunities in a critical, life-safety industry. The Opportunity Alarm Monitoring Operators (also known as Central Station Alarm Dispatchers) serve as the first point of contact during emergency and non-emergency alarm events. In this role, you respond to alarm activations, communicate with customers and emergency responders, and ensure accurate, timely dispatch of police, fire, or medical services. This is a fast-paced, detail-oriented position where professionalism and calm communication are essential.
Requirements
- Strong customer service skills with professional phone presence
- Clear speaking voice, good grammar, and strong listening skills
- Calm, focused, and composed under pressure
- Detail-oriented with a high level of accuracy
- Reliable, punctual, and able to follow structured procedures
- Ability to learn, follow instructions, coachable and open to feedback
- Comfortable working in a fast-paced, 24/7 environment
- Paid, in-depth training (approximately 6–8 weeks – full time)
- Expected to be in office for training period 7:30am - 4:00pm Monday-Friday
- High school diploma or GED required
- Minimum age requirement (18) eighteen
- Must pass required background checks, finger printing, integrity testing, and confidentiality agreements
- Ability to work assigned shifts, including nights, weekends, and holidays
- Ability to sit/stand for extended periods at a computer workstation
- Ability to speak clearly and listen attentively for prolonged periods
- Ability to view computer screens and read information accurately, including small text
- Ability to use multiple screens, a keyboard, mouse, and telephone simultaneously
- Ability to input data accurately while speaking with callers
- Ability to multitask, remain alert, and maintain focus during repetitive tasks
- Ability to respond quickly and calmly to urgent or emergency situations
Nice To Haves
- Previous call center, customer service, or dispatch experience highly preferred
- No prior alarm monitoring or dispatch experience required — paid training provided
Responsibilities
- Respond to alarm activations and follow established procedures to verify events
- Handle a high volume of inbound and outbound phone calls
- Dispatch alarms to police, fire, or emergency services nationwide
- Communicate clearly and professionally during high-pressure situations
- Answer customer questions regarding alarm activity and account history
- Monitor alarm and video systems using company software
- Accurately document all calls and alarm activity
- Adhere to assigned schedules, performance standards, and quality guidelines
Benefits
- Paid training
- Medical, dental, and vision insurance
- Paid time off
- Incentive and bonus programs
- Retirement plan options
- Career growth and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
