Modern Device Management Engineer

TRIMEDX•Indianapolis, IN

About The Position

If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance. Everyone is focused on serving the customer and we do that by collaborating and supporting each other Associates look forward to coming to work each day Every associate matters and makes a difference It is truly a culture like no other — We hope you will join our team! Find out more about our company and culture here. As a Modern Device Management (MDM) Engineer, you’ll play a critical role in designing, implementing, and maintaining MDM solutions for an organization’s managed devices. Your responsibilities will ensure seamless device management, security, and user experience. This role Provides collaboration and support with Tier 1 issue discovery, assisting in automation job problem solving, back-up for other functions within the IT Asset Management, as well as other duties as assigned. Works with multiple areas of IT, as well as external vendors, and is responsible for collaborating with the appropriate individuals to ensure tasks and solutions are successful.

Requirements

A minimum of two years of related work experience is required.
Advanced troubleshooting skills surrounding complex technical end user device issues in large-distributed environment.
Experience with deployment and administration of virtual desktop solutions.
Experience with environmental management and administration via Azure Active Directory.
Basic understanding of network infrastructure and protocols.
Solid knowledge of Patch My PC (PMPC) or 3rd party patching.
Solid knowledge of Microsoft InTune or SCCM.
Solid knowledge of Administrative tools such as Admin by Request.
Experience with Service Now or Asset management.
Advanced knowledge of PowerShell scripting.
Demonstrated professional and interpersonal skills including: effective customer service, creative problem solving, effective written and verbal communications, planned and organized coordination of cross functional teams, attention to detail and quality, ability to self-manage.
Detail oriented with ability to prioritize and manage multiple projects.
Ability to work occasional after hours and weekends.
Occasional travel required.
An associate’s degree in MIS, Computer Science or related field is required, or equivalent experience.

Nice To Haves

Bachelor’s Degree is preferred.

Responsibilities

Building and designing scalable business solutions that incorporate tools and automation in the endpoint and infrastructure space.
Assessing, architecting, designing, and implementing end user computing management solutions with a variety of tablets, smartphones, desktops, and laptops.
Executing and maturing the company’s windows patching program to reduce vulnerabilities and drive modernization.
Endpoint Automation: Develop and implement automation solutions using expert-level scripting, Power Automate, and Graph API to streamline endpoint management processes.
Security and Compliance: Design and enforce conditional access policies and Intune Security baselines to ensure the highest level of security for endpoint devices.
Mobile Device Management: Manage mobile device platforms, including Apple Business, Microsoft Intune, to enable secure and productive mobile work environments.
Endpoint Technologies: Demonstrate a deep understanding of Windows Autopilot, Windows 365, and infrastructure patching to ensure endpoints are up-to-date and secure.
Troubleshooting: Provide high-level troubleshooting expertise to resolve complex endpoint issues efficiently and minimize downtime.
Innovation: Drive innovation within the infrastructure by staying current with emerging technologies and recommending their adoption when appropriate.
Strategic Thinking: Collaborate with IT leadership to develop and execute a strategic roadmap for modernizing and enhancing our endpoint infrastructure.
Create/maintain Operating System images & Autopilot deployment methodology.
Create automated software and solutions packages for deployment to Enterprise devices.
Manage and oversee mass software update/deployment efforts to Enterprise devices.
Generate and manage various reports as requested.
Virtual Desktop deployment and administration.
Asset management deployment and administration.
Participate in Major Incident response activities; ensure timely remediation of outage(s), perform root cause analysis, and develop/implement long-term solution to mitigate future risk.
Research complex technical problems and identify, implement, and communicate fixes.
Function as a technical resource for projects of varying length and complexity, including new hardware/software solution introduction, Windows/Office365 upgrades, and other technology advancement initiatives.
Partner with the IT Security team to engineer solutions for end user device security.
Function as technical escalation point for large scale or aging end-user problems.
Functions as a third line of support after all tiered resources have been exhausted.
Partner with 3rd party vendors to deliver results in various support/project-based initiatives of varying length.
Write, edit and maintain Policies & Procedures documentation.
All other duties as assigned.