Mobility Specialist

Aires•Danbury, CT

35d•Hybrid

About The Position

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations. We Have… An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98% A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development A comprehensive benefits package, including a 401K match Hybrid work environment based on candidate location An excellent career opportunity is currently available for a Mobility Specialist reporting to the Aires Danbury, CT office. This exciting opportunity is in a high growth environment where you will utilize your significant experience in customer service to facilitate the end-to-end relocation process for corporate transferees and families.

Requirements

High School Diploma/GED required; Associate’s or Bachelor’s degree preferred
1-2 years of relevant customer service experience providing service through the telephone and via email, preferably in the relocation industry
Excellent customer service and administrative skills
Computer literacy with MS Office products, and ability to grasp proprietary software
Demonstrated ability to manage multiple competing tasks
Ability to follow policies and procedures
Can-do attitude
Genuine desire to help others
Team oriented mindset, with a strong sense of care and urgency
Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

Responsibilities

Counsels transferees on policy benefits.
Coordinates household goods services and family services.
Counsels and assists transferees with expense submission.
Collaborates with internal teams to ensure services are delivered accurately and timely.
Participates in ongoing training initiatives to stay current on new systems and processes.