Mobility Engineer

Vedder Careers • Chicago, IL

14h • $75,000 - $110,000

About The Position

Vedder's Chicago office is seeking a Mobility Engineer. The Mobility Engineer provides technology leadership and subject matter expertise for various aspects of Vedder’s Mobile Device Management (MDM) system infrastructure, including security, high availability and a positive user experience. This role also supports the Firm’s Windows endpoint environment to help ensure stable, secure, and consistent access to enterprise services across mobile and desktop platforms. Undertakes complex projects requiring specialized technical knowledge. Coordinates with management and practice area leads to determine mobile and endpoint feature and functionality requirements. Assists with ensuring system improvements are successfully implemented and monitored in order to increase efficiency. Performs system support and issue resolution duties. As the Mobility Engineer, your job duties will include but not be limited to: Provides MDM systems engineering and support, focusing on maintaining and enhancing end user access to mission critical services via mobile devices, including email, calendaring, documents and various native/web apps. Works closely with technical staff supporting enterprise email, applications, content and other services accessible from mobile and desktop devices to ensure reliability and availability. Develops, documents, and tests reliable backup and contingency plans to fulfill system requirements for business continuity. Investigates new technologies that offer opportunities to enhance and improve the Vedder’s mobile service offering in terms of devices, components, apps and associated infrastructure. Assists in evaluating, approving and implementing updates to existing server software, mobile operating systems, desktop operating systems, and applications. Maintains a thorough and up-to-date understanding of the MDM infrastructure supporting the delivery of mobile services, including network topology, server architectures, enterprise system integration, identity services, and device management platforms. Supports the administration and maintenance of the Firm’s Windows endpoint platform, including configuration management using Microsoft Intune, SCCM/MECM, and related tools. Assists in maintaining endpoint and MDM configuration policies, compliance enforcement, and security settings, including BitLocker and related controls. Supports endpoint update processes, including Windows security updates, feature updates, Microsoft 365 updates, and third-party application patching platforms such as Patch My PC. Packages, tests, and deploys Firm applications across managed endpoint devices and maintains related documentation. Monitors endpoint health and compliance reporting, identifying and remediating configuration issues where appropriate. Interfaces with management, developers, engineers, technology support center staff, and end-users throughout the firm to develop mobile and endpoint strategies and meet objectives. Prepares and collaborates on end user communications and documentation. Performs all tasks and duties in a manner that supports the Firm’s objective to produce error-free work and to provide high quality customer service. Must meet or exceed the service and quality performance standards or objectives for the assigned function. Leverages industry knowledge and research to provide feedback and input to management to help assess and plan future direction in the system infrastructure. Performs other related duties as assigned by management.

Requirements

• In-depth understanding and expertise in the capabilities and operation of Mobile Device Management solutions.
• Knowledge of communication and collaboration technology administration.
• Working knowledge of application and content delivery and management technologies and methods.
• Working knowledge of general data protection techniques, including data loss prevention.
• Working knowledge of authentication, identity, and access management technologies.
• Working knowledge of Windows endpoint configuration and device management platforms (e.g., Intune, SCCM/MECM).
• Good oral and written communication skills are required.
• Able to prepare presentations for various audiences.
• Strong leadership, organizational, and problem solving skills.
• Ability to work independently with minimal guidance.
• Ability to provide occasional off-hours on-call support, in support of testing, upgrades, service disruptions etc.
• Interest in and willingness to stay abreast of industry trends and developments.
• Bachelor's degree in Computer Science or a related discipline and two to four years’ experience, or an equivalent combination of education and work experience.
• Minimum 3-4 years of on-premises or SaaS EMM/MDM administration experience is required.
• Position also requires the ability to work under pressure to meet strict deadlines.
• Expert-level knowledge of mobile device operating systems (iOS and Android) and device models.
• Working knowledge of Windows desktop operating systems.
• Working knowledge of Microsoft Intune and/or SCCM/MECM.
• Working knowledge of network topology, DNS and common communication protocols including HTTP/S, TCP and UDP.
• Working knowledge of server, IIS administration and certificate management.
• Working knowledge of Windows Active Directory integration.

Nice To Haves

• Experience supporting enterprise endpoint platforms and configuration management tools preferred.

Responsibilities

• Provides MDM systems engineering and support, focusing on maintaining and enhancing end user access to mission critical services via mobile devices, including email, calendaring, documents and various native/web apps.
• Works closely with technical staff supporting enterprise email, applications, content and other services accessible from mobile and desktop devices to ensure reliability and availability.
• Develops, documents, and tests reliable backup and contingency plans to fulfill system requirements for business continuity.
• Investigates new technologies that offer opportunities to enhance and improve the Vedder’s mobile service offering in terms of devices, components, apps and associated infrastructure.
• Assists in evaluating, approving and implementing updates to existing server software, mobile operating systems, desktop operating systems, and applications.
• Maintains a thorough and up-to-date understanding of the MDM infrastructure supporting the delivery of mobile services, including network topology, server architectures, enterprise system integration, identity services, and device management platforms.
• Supports the administration and maintenance of the Firm’s Windows endpoint platform, including configuration management using Microsoft Intune, SCCM/MECM, and related tools.
• Assists in maintaining endpoint and MDM configuration policies, compliance enforcement, and security settings, including BitLocker and related controls.
• Supports endpoint update processes, including Windows security updates, feature updates, Microsoft 365 updates, and third-party application patching platforms such as Patch My PC.
• Packages, tests, and deploys Firm applications across managed endpoint devices and maintains related documentation.
• Monitors endpoint health and compliance reporting, identifying and remediating configuration issues where appropriate.
• Interfaces with management, developers, engineers, technology support center staff, and end-users throughout the firm to develop mobile and endpoint strategies and meet objectives.
• Prepares and collaborates on end user communications and documentation.
• Performs all tasks and duties in a manner that supports the Firm’s objective to produce error-free work and to provide high quality customer service.
• Must meet or exceed the service and quality performance standards or objectives for the assigned function.
• Leverages industry knowledge and research to provide feedback and input to management to help assess and plan future direction in the system infrastructure.
• Performs other related duties as assigned by management.

Benefits

• Competitive Salary : We offer a competitive base salary commensurate with skills and experience.
• Bonus Program : Discretionary annual bonus program.
• Retirement Planning : Discretionary profit sharing and 401(k) matching to help you plan for your future.
• Health and Wellness : Comprehensive health, dental, and vision plans, along with optional health savings and flexible spending accounts, firm-paid Life and Disability benefits, and wellness programs to support your overall well-being.
• Paid Time Off : Competitive time off package including vacation days, paid holidays, sick time and personal days.
• Professional Development : Opportunities for continuous learning and career growth through firm provided training programs.
• Employee Recognition : Anniversary and Vedder Praise Programs to celebrate your achievements and milestones.
• Work-Life Balance : Hybrid work model and family-friendly policies.
• Additional Perks : Employee discount program, pre-tax commuter benefits, back up child & elder care, Employee Assistance Program (EAP), fitness center discounts and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level