Mobility Coordinator, NA

Vantage Data Centers

2d • Hybrid

About The Position

About Vantage Data Centers Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Position Overview This role is based in our Shackelford County, TX location. The Mobility Coordinator is responsible for delivering a high-touch, white-glove relocation experience for employees undergoing domestic or international moves. This role serves as the primary point of contact for transferees, guiding them through the end-to-end relocation process while managing associated administrative and coordination tasks. The ideal candidate is highly detail-oriented, service-driven, and agile, with the ability to manage multiple workstreams, partner cross-functionally, and creatively solve complex relocation-related challenges.

Requirements

• Bachelor’s degree preferred or equivalent experience.
• 1–3 years of experience in relocation coordination, project planning, executive assistant roles, HR, coordination, or a related administrative or operational function.
• Demonstrated experience providing high-level customer service or support in a fast-paced, detail-driven environment.
• Strong written and verbal communication skills, with the ability to convey complex information clearly and professionally.
• Strong attention to detail and organizational skills, with a proven ability to manage multiple priorities simultaneously.
• Able to collaborate effectively across teams and building strong working relationships with internal and external stakeholders.
• Proactive, solutions-oriented mindset with the ability to think creatively and handle complex problems independently.
• Maintain confidentiality and professionalism when handling sensitive employee information
• Flexibility to address urgent issues that may occur outside standard business hours.
• Travel required is expected to be up to 5% but may increase over time as the business evolves.

Responsibilities

• Serve as the first point of contact for employees (transferees) initiating a relocation, providing a high-touch, personalized experience.
• Walk transferees through the full relocation lifecycle, clearly explaining policies, timelines, benefits, and next steps.
• Act as a reliable and supportive resource for employees throughout their relocation journey.
• Provide exceptional customer service, handling sensitive situations with professionalism, empathy, and discretion.
• Partner closely with internal teams such as Payroll, HR, Finance, and Legal to ensure accurate execution of relocation-related processes.
• Liaise with external relocation vendors, maintaining strong working relationships to ensure service-level expectations are met.
• Coordinate logistics, documentation, approvals, and data flow between all stakeholders involved in the relocation process.
• Monitor vendor performance and escalate issues as needed to ensure timely resolution.
• Manage and track relocation cases, documentation, and workflows with a high degree of accuracy and attention to detail.
• Maintain organized records, reports, and trackers related to transferee activity, costs, and timelines.
• Support project-based initiatives related to mobility programs, process improvements, or policy updates.
• Ensure compliance with internal policies and applicable regulations related to employee mobility.
• Independently assess and resolve complex or non-standard relocation scenarios, thinking creatively to develop effective solutions.
• Adapt effectively to changing priorities and situations, using sound judgment.
• Escalate risks or issues appropriately, while maintaining ownership through resolution.
• Serve as a reliable escalation point during critical relocation events, including availability outside of standard business hours when urgent issues arise.
• Respond promptly and effectively to time-sensitive matters that may impact the transferee experience or business continuity.

Benefits

• This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level