Mobility Area Manager

Hertz•South San Francisco, CA

About The Position

The objective of the Mobility Area Manager role is to manage the success and operations of the Managed Fleet business for San Francisco. The role of the Area Manager will be to manage end to end phases of the program. This includes managing day to day operations, responsibility for hitting key metrics of drivers, end-to-end ownership of the employee lifecycle from hiring, training, coaching and discipline, and supporting the launch of additional locations within the market. The success of the Managed Fleet program is contingent on effectively attracting, managing, and retaining a part-time workforce. A Day in the Life: The Area Manager is responsible for ensuring the successful operation of their locations in San Francisco. This includes launching new sites as it becomes necessary.

Requirements

Bachelor’s Degree preferred
Minimum of five (5) years of management experience in a customer-focused environment preferred
Ability to collaborate with internal and external stakeholders across multiple functions and locations
Ability to influence and motivate leadership and drivers to hit key targets. This includes driving behavior, KPIs related to on app time and employee retention.
Strong customer service orientation with ability to interact effectively at multiple levels in support of customer relationships
Commitment to continuous improvement
Some knowledge of employment and labor laws
Ability to manage multiple priorities
Ability to work in a fast-paced environment
Excellent communication and presentation skills
Strong relationship building skills
Develop and lead high performing team
Ability to work in a rapidly changing environment with a solution-based mindset.

Responsibilities

Oversee daily Mobility Solutions operations, ensuring each location meets key performance metrics for efficiency, compliance, safety, and customer satisfaction.
Manages all operational aspects of the market, ensuring the location and employees are maintaining vehicles, location is prepared for each day’s business and properly staffed for all shifts.
Tracks and analyzes key performance indicators (KPIs) of their market such as vehicle utilization, driver efficiency, on-time performance, and customer satisfaction. Ensures compliance with company policies, safety regulations, and local laws, taking corrective action where necessary.
Continuously evaluates staff performance and identifies development opportunities.
Ensure adherence to Mobility Solutions safety standards and local regulations using telematics, cameras, and safety scorecards.
Complete performance reviews with all Location Managers, discussing strengths and development opportunities
Hold weekly meetings with Location Managers to keep employees motivated and informed about business operations
Conduct Monthly Business Reviews with Location Managers to ensure KPI knowledge
Maintain an environment of positive employee relations
Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.

Benefits

The salary for this role is $80,000 annually
Bonus: Eligible, up to 25%
Reimbursement for Travel Expenses (as applicable, per Company policy guidelines)
Paid Time Off / Vacation / Paid observed Holidays (Accruals start at 1.25 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)
Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
Up to 40% off the base rate of any standard Hertz Rental
Medical, Dental & Vision plan options
Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts –Theme Park Tickets, Gym Discounts & more