Mobile Unit Lead

C2 GPS - Coastal Bend•Corpus Christi, TX

3d•$19

About The Position

The Mobile Unit Lead is responsible for driving and operating the Workforce Solutions Coastal Bend Mobile Unit to various locations throughout our service region. They will provide workforce resources and services to individuals and businesses throughout the region. The Mobile Workforce Unit caters to employers with training or hiring needs, job seekers in rural areas facing challenges in accessing workforce services, and community partners in need of additional resources. The Mobile Unit Lead will serve as the primary point of contact for receiving requests to schedule the mobile unit, contacting agencies or community partners to coordinate drop-off schedules, and managing the power-up and power-down of equipment, while ensuring compliance with all safety regulations and protocols.

Requirements

Prioritizes assignments, recognizes the need to adjust or adapt service delivery and acts to meet the needs of center customers.
Ensures compliance with workforce development requirements and that resources and materials are used appropriately for the benefit of the customers. Ensures workforce customers are seen in a timely manner and provides accurate information for customers to make informed choices.
Ensures that workforce services are delivered in a timely manner and that staff follow the policies, procedures and principles set forth by Workforce Solutions/C2 GPS.
Monitors customer flow and staffing to ensure appropriate and timely provision of services.
Familiarity with the communities being served, knowledge and understanding of local needs and resources. Including basic knowledge of cultural and environmental factors affecting disadvantaged groups; basic knowledge of availability of community resources that families can access.
Knowledge of word processing, spreadsheet, technology, and computer skills.
Exceptional customer service and interpersonal skills.
Can effectively handle or resolve stressful or challenging situations with difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.
Excellent problem-solving and critical thinking skills, organizational skills, and detail oriented.
Excellent verbal and written communication skills.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
Must have a valid driver's license and a clean driving record.
Must have good communication and interpersonal skills for interacting with businesses, job seekers and community agencies to promote and deliver workforce services.
Must have the ability to set up and organize resources within the mobile unit efficiently.
Have familiarity with basic computer equipment and software used in the mobile unit.
High School Diploma or GED Required.
Valid driver’s license and proof of insurance with good driving record.

Nice To Haves

Undergraduate degree from an accredited university or college in a relevant field of study preferred.
Additional relevant experience may be considered in lieu of required education.
Bilingual in English and Spanish strongly preferred.

Responsibilities

Scheduling and allocating the mobile unit: The Mobile Unit Lead is responsible for coordinating the deployment of the mobile unit. This includes: 1) identifying suitable locations and outreach opportunities for deployment, 2) identifying and maintaining a list of deployment site POCs with the authority to approve the mobile unit for their location, 3) updating and maintaining the Mobile Unit Calendar to record all mobile unit deployments, maintenance and activities, 4) coordinating mobile unit coverage with appropriate supervisors and managers to ensure the unit is able to meet the needs of visiting customers.
Proactively conduct customer outreach initiatives with the primary goal fostering active participation in WFSCB wide array of programs and services.
Coordinating maintenance for the mobile unit: The Mobile Unit Lead is responsible for coordinating with Workforce Solutions Coastal Bend Facilities and IT staff to address any routine maintenance and updates, unscheduled maintenance and repairs, and refueling, as necessary.
Driving and operating a mobile unit: The Mobile Unit Lead is responsible for safely operating and maintaining the mobile unit.
Transporting equipment: The mobile unit carries computers, job search resources, and other materials needed for job fairs, workshops, and other workforce-related activities.
Setting up at different locations: The Mobile Unit Lead will set up the mobile unit at various locations, including schools, community centers, or local job fairs.
Assisting customers: The Mobile Unit Lead will provide employers and job seekers access to job search tools, online job listings, and other resources inside the mobile unit.
Outreach and promotion: Will promote the services offered by Workforce Solutions Coastal Bend and the mobile unit at various locations to attract job seekers and employers.
Safety and maintenance: Ensure the mobile unit is in good working condition and adhering to all safety guidelines while driving and setting up at locations.
Performs other related duties as assigned.