Mobile Support Engineer

Stifel•St. Louis, MO

About The Position

The Mobile Support Engineer will provide input for all mobile device configuration projects. The Mobile Support Engineer assists in maintaining and deploying mobile hardware and operating systems. This role will support and maintain systems in an enterprise environment.

Requirements

Advanced knowledge of Apple iOS and Android.
Proficient knowledge of PowerShell scripting.
Develop solutions to problems, as well as manage multiple issues at the same time.
Ability to use logic and reasoning when troubleshooting complex issues.
Ability to think outside the box; imagine innovative, practical solutions and designs.
Understanding and appropriately responding to feedback.
Strong oral and written communication skills.
Ability to collaborate effectively with other team members.
Must be available to work outside of regular business hours as needed.
Some travel by car and/or air in conjunction with local, regional, and/or national travel, up to 5%.
Minimum Required: Bachelor's Degree in Information Technology, Computer Science, or equivalent experience.
Minimum Required: 0-2 years of Mobile support/maintenance experience.
Minimum Required: None.
Proficient in Microsoft Excel, Word, PowerPoint, Outlook, and SharePoint.
Advanced knowledge of Windows and Mac operating systems.
Knowledge of Apple Business Manager and Samsung Knox.
Experience with Active Directory and Office 365 as they relate to mobile technology.
Experience with Jira or other ticketing systems.

Responsibilities

Work directly with end users and Endpoint Mobile Support Technicians to provide tier 3 support for Android and Apple operating systems and troubleshoot mobile devices.
Design operating system standards, images, and deployment processes across different platforms
Build and implement Modern Mobile solutions.
Recommend strategies, roadmaps, and standards for all platform infrastructures, ensuring security and compliance with industry best practices.
Provide support for complex issues, partnering with other internal teams or vendors when appropriate.
Maintain documentation of all technology processes and components.
Administration and configuration of mobile device management (MDM), other mobility management platforms, and related technology.
Development of mobile device policies and configurations on iOS and Android operating systems to support BYOD and corporate-owned devices.
Work directly with the Mobile Support Technicians to provide tier 3 support for Android and Apple operating systems and troubleshooting of mobile devices.
Create and manage the upkeep of wireless and mobile documentation, including detailed deployment, test, and support plans.
Provide after-hours support as needed for critical systems.