Mobile Pet Grooming Dispatcher

Aussie Pet Mobile Elk Grove and Rancho Cordova•Elk Grove, CA

25d•$20•Hybrid

About The Position

As a Mobile Grooming Dispatcher , you’ll play a key role in ensuring our daily operations run smoothly. You’ll manage scheduling, routes, and communications between clients and groomers while delivering an outstanding customer experience. You will be part of a supportive team culture focused on collaboration and growth.

Requirements

Passion for animals and commitment to delivering remarkable customer service.
Prior experience in customer service, call center, or dispatching preferred.
Strong computer and data management skills; comfortable using scheduling and CRM tools.
Excellent organizational and time-management abilities.
Effective written and verbal communication skills.
Ability to sit for extended periods and manage multiple tasks simultaneously.

Nice To Haves

Knowledge of the grooming or pet care industry is a plus.

Responsibilities

Schedule and confirm grooming appointments efficiently and accurately.
Optimize daily routes for groomers to maximize productivity and timeliness.
Follow up on leads, inquiries, and client requests.
Provide excellent customer service through phone, email, and chat.
Collaborate across multiple computer platforms and tools to manage data and workflow.
Communicate clearly and proactively with groomers about schedules, client needs, and updates.
Upsell additional services and promote special offers when appropriate.
Maintain organized records and manage complex scheduling data.
Work both independently and collaboratively in a hybrid environment.
Assist with maintaining social media postings and responses.