Pet Crematory Operator/Dispatcher

Faithful Companion Pet Cremation, Inc•Charlotte, NC

6d•$19•Onsite

About The Position

Starting Wage is $19 per Hour. Faithful Companion Pet Cremation Services is seeking a dedicated Dispatcher at our Charlotte, North Carolina location at a starting wage of $19 per hour. The Dispatcher position is offered a full benefit package (401K match, medical, FSA/HSA for medical and dependent care, dental, vision, company-paid life insurance, voluntary pet insurance, short-term and long-term disability insurance) that is available after 30 days of employment. This is an afternoon/evening position and one weekend day per week is required. The successful candidate will lead a professional and effective staff, ensuring that our services exceed the expectations of veterinary clinics and families. Acting with a sense of ownership, they will uphold our standards of compassion, quality, honesty, integrity, and dignity. Faithful Companion is a professional, family-owned, customer-service-focused company that understands that pets are truly family members. Our service model is evident in everything we do, including how we serve our Faithful Companion Team Members. We are a LGBTQ+ friendly employer currently seeking a motivated and compassionate individual to join our team as a Dispatcher. We know pets are family and want to treat them with the utmost care and respect after their passing. Come help us help people, and you'll make a difference every day!

Requirements

Demonstrated leadership skills with the ability to motivate and inspire a team.
Strong communication and organizational skills to effectively manage driver routes and customer interactions.
Detail-oriented mindset with a commitment to delivering error-free services.
Ability to handle multiple tasks simultaneously while maintaining efficiency.
Physical capability to lift and move heavy objects with assistance.
Flexibility to work a schedule that includes four 10-hour shifts or five 8-hour shifts, including weekends.

Responsibilities

Perform closing duties to ensure the safety of staff, equipment, and facilities.
Lead and inspire a team of Drivers to deliver exceptional service on a daily basis.
Conduct high-quality, private cremation services (training provided).
Plan and schedule driver routes for pick-ups and returns to home and veterinary clinics.
Serve as the main point of contact for all driver-facing communication via phone, proprietary software, text, and email.
Maintain attention to detail while serving multiple families, ensuring an error-free standard.
Monitor the movement of drivers to meet scheduled pick-ups and returns efficiently.
Respond to customers and veterinary staff promptly and professionally, providing thorough support.
Assist in maintaining a clean and presentable state of the crematory facility and company vehicles.
Occasionally lift, push, and pull objects up to 150 pounds with assistance.
Occasionally stoop, bend, push, pull, and carry objects weighing up to 75 pounds for short distances.
Perform other assigned duties as required.