Mobile Pet Grooming Dispatcher
About The Position
As a Mobile Grooming Dispatcher, you’ll play a key role in ensuring our daily operations run smoothly. You’ll manage scheduling, routes, and communications between clients and groomers while delivering an outstanding customer experience. We Offer · Hybrid-remote and in-person · Paid Time Off · Employee Recognition and growth opportunities · Performance Bonuses · Supportive team culture focused on collaboration and growth We’re a growing mobile pet grooming franchise, locally owned, dedicated to providing top-quality luxury grooming services with the convenience of coming to our customers’ doors. We believe every pet deserves a gentle touch, and every pet parent deserves an effortless experience. If you’re detail-oriented, tech-savvy, and love animals, we’d love to have you on our team.
Requirements
- Passion for animals and commitment to delivering remarkable customer service.
- Prior experience in customer service, call center, or dispatching preferred.
- Strong computer and data management skills; comfortable using scheduling and CRM tools.
- Excellent organizational and time-management abilities.
- Effective written and verbal communication skills.
- Ability to sit for extended periods and manage multiple tasks simultaneously.
Nice To Haves
- Knowledge of the grooming or pet care industry is a plus.
Responsibilities
- Schedule and confirm grooming appointments efficiently and accurately.
- Optimize daily routes for groomers to maximize productivity and timeliness.
- Follow up on leads, inquiries, and client requests.
- Provide excellent customer service through phone, email, and chat.
- Collaborate across multiple computer platforms and tools to manage data and workflow.
- Communicate clearly and proactively with groomers about schedules, client needs, and updates.
- Upsell additional services and promote special offers when appropriate.
- Maintain organized records and manage complex scheduling data.
- Work both independently and collaboratively in a hybrid environment.
- Assist with maintaining social media postings and responses.
Benefits
- Bonus based on performance
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
- Hybrid-remote and in-person
- Employee Recognition and growth opportunities
- Performance Bonuses
- Supportive team culture focused on collaboration and growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
