Mobile Engagement Team Clinical Support

DAYMARK RECOVERY SERVICES INC•Concord, NC

6d•$29 - $31•Hybrid

About The Position

This position is responsible for supporting the successful implementation of Mobile Crisis Services to improve clinical documentation, productivity, timeliness, and overall outcomes for staff, community stakeholders, and clients within Mobile Crisis. With quality metrics/outcome measures and auditing, the position will assist the Mobile Engagement Team Program Director and Team Leads) with identifying areas of need and plans for improvement.

Requirements

Must be able to travel, communicate well with a diverse group of staff and clients from all service locations.
Must possess a good attitude, work well with others, have a strong commitment to patient care, understand office flow and clinical practices.
Must be able to build rapport with other professionals.
Knowledge of QI processes and implementation of QI activities
Highly motivated and resilient professional
Demonstrated ability to positively lead change and gain results
Strong critical-thinking/problem-solving skills
Proven conflict management/resolution skills
High professional ethics and standards
Strong team player and team building skills; ability to collaborate with all levels and areas
Strong presentation skills
Must be able to demonstrate 1 year of experience providing crisis care in assertive outreach, assertive community treatment, emergency departments, inpatient units, or other services providing comprehensive emergency/crisis services.
Doctorate degree in Psychology, or Master’s degree in Social Work, Psychology, counseling, or marriage and family therapy from an accredited college or university and licensed eligible or provisionally licensed in their perspective field. Applicants with master’s degrees who are provisionally licensed or licensed eligible as clinical social workers, professional counselors, substance abuse counselors and marriage and family counselors will be given consideration for employment.

Responsibilities

Clinical review and analysis of Mobile Crisis Services
Reviewing documentation to ensure all clinical material has been entered and finalized.
Monitor productivity and potential areas of missed billing
Assist staff in developing ways to meet the needs of the clients by thinking outside of the box and encouraging follow up.
Identify existing barriers to care, and assist management to identify and implement changes.
Utilize quality metrics/outcome measures to collect, compile, analyze, and present quantitative information and data.
Provide mobile crisis services for follow up care and as needed.
Assist in tracking and providing staff trainings as needed to further develop staff knowledge and ways to improve overall service delivery.
Provide supervision as needed to MET Staff.
All other duties as assigned by supervisor.