Mobile Device Engineer

DMI • Alexandria, VA

19h • Onsite

About The Position

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com
DMI, LLC is seeking a Mobile Device Engineer to join us.
The Mobile Device Engineer provides end-to-end deployment support of mobile devices for end users, performing initial configuration to conform with mobile device policy. This role manages inventory control of mobile devices, supports other wireless devices as required, performs troubleshooting and incident resolution, and maintains mobile device compliance supporting the ISS2 PWS mobile device management requirements.

Requirements

• Minimum 3 years of experience deploying mobile devices in an enterprise environment
• Experience configuring and troubleshooting mobile devices
• Knowledge of mobile device management (MDM) platforms
• Understanding of iOS and Android operating systems
• Familiarity with mobile security policies and compliance
• Bachelor's degree from an accredited institution or equivalent professional experience
• Must be a U.S. Citizen
• Successful completion of a Public Trust background investigation and/or a Public Trust clearance.

Nice To Haves

• Apple Certified iOS Technician or similar certification
• Experience with Intune, AirWatch, or similar MDM platforms
• Knowledge of mobile application management (MAM)
• Understanding of mobile security features and compliance
• Strong troubleshooting skills for mobile devices
• Good customer service and communication abilities

Responsibilities

• Provide end-to-end deployment support of mobile devices to end users
• Perform initial configuration of all mobile devices to conform with current mobile device policy
• Maintain inventory control of mobile devices at specified levels
• Support other wireless devices as required
• Perform troubleshooting and incident resolution for mobile device issues
• Manage mobile device enrollment and provisioning
• Support iOS and Android platforms
• Coordinate with carriers on device procurement and services
• Document mobile device procedures and support activities
• Track mobile device inventory and assignments
• Support mobile application deployment

Benefits

• Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level