Mobile Device Administrator

NW Natural•Happy Valley, OR

1d•Hybrid

About The Position

NW Natural is working to enable the workforce of the future serve our customers from anywhere rather than having to work out of an office. We broadly are calling the service we’re providing: “Mobility.” The Mobile Device Management Lead will not only help manage Microsoft Intune, but they will also champion the broader concept of Mobility at NW Natural. They will help plan service demand management, define our Mobility service roadmap, as well as service delivery and operations. This goes beyond mobile device management as they will advocate for our business stakeholders. In addition to ensuring the fingerprints of our Core Values are in everything we do, this team lead is expected to embody the IT&S department’s four cultural pillars: Accountability & Integrity We hold ourselves to a high standard and follow through on our commitments. Our transparency, and ability to deliver on our promises make us a trusted and respected business partner. Customer Focus We understand our customers’ needs and advocate for them. Our relationship with our customers ensures the technical needs of the business are met. Growth & Learning We embrace new technology and skills to better meet the company’s needs. Our passion for new technology keeps us ahead of future opportunities for the business. Respect We relate with inclusion, kindness, curiosity, and humility. Respect for differences leads to innovation and collaboration.

Requirements

Full knowledge of iOS and android phone technologies; iPads; Windows-based tablets and laptops.
Experience with MDM solutions such as Microsoft Intune and WorkforceOne.
Ability to provide technical leadership and coordination of resources and schedules to meet company priorities.
Experience supporting Bring Your Own Device policies.
Ability to manage the automation of unit testing and building scripts to distribute different mobile applications.
Bachelor’s degree in Information Systems or related field, or equivalent combination of education and experience resulting in proven systems skills.
5 years’ experience in Mobile Device Management (MDM).
Proficient interpersonal, written, and oral communication skills.
Able to conduct research into issues and products as required.
Ability to prioritize and execute tasks in a high-pressure environment.
Ability to present ideas in a user-friendly language.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Experience working in a team-oriented, collaborative environment.
Proficient documentation & technical writing skills.
Passionate about providing a high quality of service and believes in relentless customer satisfaction.
Promote a strong work ethic with the ability to meet commitments & deadlines.
Ability to maintain ownership & independence in a fast-paced high-volume environment.
Ability to maintain a sense of professionalism & urgency in all customer communications.

Responsibilities

Enterprise support, proactive management and optimization of mobile platform capabilities, adoption of automation to continuously improve the operational services.
Centrally managed visibility, mobility service performance monitoring, capacity management and optimization of mobility services
Operational reporting to support monitoring consumption for tracking, compliance, and continuous improvements to mobility services
Engage business end users to assess current and upcoming business needs for Mobility solutions.
Empower the project teams by use of service processes/tools to productively manage delivery lifecycle
Use reusable deployment packages; Standardize & automate commonly needed platform components and solutions over-time.
Use Agile methods for implementation (OS upgrades, Mobile apps upgrades/testing, device upgrades).
Standardize the process for consulting with business users for their needs and consult on the right solution.
Source client feedback on Mobility developments and integrate into future planning.
Have active engagement with Mobility Center of Excellence with respect to demand management, service needs, service standards and helping shape the roadmap.
Develop a regular cadence to review current and anticipated demand for key services that will be replaced or enhanced for Mobility (devices, device management, applications).
Set expectations with the business stakeholders and other teams for easier Mobility transition or on boarding new devices, new applications, and overall lifecycle management.
Understand gaps & prepare the ‘skills readiness path’ to build necessary mobility skills for future.
Promote a culture of continuous learning and organization wide knowledge sharing
Create and implement a trackable process with KPIs that promotes and measures Mobility adoption and delivery (device procurement, device on boarding, training).

Benefits

Rich health insurance benefits with competitive employer contribution
Free access to an online wellness resources platform
Up to 23 Vacation Days
80 Hours of Sick Time
10 paid holidays and 3 floating holidays
Flexible work arrangements
3 weeks paid parental leave
Green Team / Diversity, Equity & Inclusion Council / Safety Team / Women’s Network and many other Employee Resource Groups
1500 sq foot exercise facility and secure bike room
Meaningful annual incentive bonus opportunity in addition to base salary
Competitive 401K company contribution and match
15% discount on NW Natural stock through Employee Stock Purchase Program
Up to $5250 a year in tuition reimbursement
Wellness incentive program
20% off natural gas service
Up to 30% discount at NW Natural Appliance Center
TriMet Pass for all HQ employees
Generous discounts with Verizon & AT&T Wireless